Laiba Imran
Houston,TX
Summary
Driven professional with amazing soft skills, a proven track record at Walmart and Happy Palace Grammar School, excelling in customer service and educational support. Demonstrated ability to manage high-stress situations and foster a nurturing learning environment, showcasing strong problem-solving and communication skills. Achieved increased customer loyalty and student engagement through innovative strategies and empathetic support.
Overview
2
2
years of professional experience
Work History
Kindergarten Assistant
Happy Palace Grammar School
Karachi Pakistan
09.2023 - 01.2024
- Played games with students to increase understanding of subjects.
- Assisted in maintaining a safe, nurturing environment that promoted curiosity, exploration, and growth for all students.
- Provided one-on-one support for students with special needs or learning challenges under the guidance of lead teachers and support specialists.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
Customer Service Representative
Walmart
USA
06.2022 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Remained calm and composed in stressful situations
Education
Biology - Science Education
Sab Jacinto Community College
8060 Spencer Hwy, Pasadena, TX 77505None - None
Ged Testing
Melbourne, FLSkills
Punctuality
Computer Skills
Classroom Management
Classroom Organization
Communication skills
Excellent soft skills
Teamwork and collaboration
Time management and organization
Leadership skills
Problem-solving and critical thinking
Adaptability and flexibility
Research skills
Creativity and innovation
Attention to detail
Ability to work under pressure
Extracurricular activities (clubs, volunteer work)
Languages
English
Full Professional
Timeline
Kindergarten Assistant
Happy Palace Grammar School
09.2023 - 01.2024
Customer Service Representative
Walmart
06.2022 - 08.2022
Biology - Science Education
Sab Jacinto Community College
None - None
Ged Testing