Laiba Khalid
Eastvale
Summary
Customer-focused professional with background in airport customer service. Gained experience assisting passengers, managing boarding procedures, and resolving travel issues. Strengths include strong communication skills, problem-solving abilities, and adaptability to changing situations. Previous work marked by consistently high passenger satisfaction and smooth operations.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
HR Badge Coordinator
Hallmark Aviation
05.2022 - 07.2023
- Administered and verified application and document for airport badges.
- Maintained records for quarterly LAWA Customs audits.
- Scheduled and coordinated badging appointments for staff and new hires.
- Conducted new hire orientations.
Airline Customer Service Agent
Envoy Air
10.2021 - 05.2022
- Checked in passengers and generated boarding passes for domestic flights using computerized systems.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Assisted passengers with check-in procedures and boarding requirements.
Security Officer
Calop Aeroground, Nippon Cargo Airlines
03.2016 - 10.2021
- Monitored airport premises and secured cargo operations for Nippon Cargo Airlines.
- Maintained accurate logs of all security related activities.
- Guarded restricted areas to prevent unauthorized entry.
Education
Bachelor of Arts - Psychology
Dominguez Hills University
Carson, CA 09.2021 - 12.2025
High School Diploma -
Leuzinger High School
Lawndale, CA 08.2014 - 06.2017
Skills
- Flexible in time management
- Customer Service
- Microsoft office productivity
- Teamwork and collaboration
- Record keeping
Timeline
HR Badge Coordinator
Hallmark Aviation
05.2022 - 07.2023
Airline Customer Service Agent
Envoy Air
10.2021 - 05.2022
Bachelor of Arts - Psychology
Dominguez Hills University
09.2021 - 12.2025
Security Officer
Calop Aeroground, Nippon Cargo Airlines
03.2016 - 10.2021
High School Diploma -
Leuzinger High School
08.2014 - 06.2017