Laiba Saleem
Leesburg,VA
Summary
Accomplished Senior Administrator with a proven track record at Osaic, enhancing operational efficiency and stakeholder satisfaction through expert office management and strategic leadership. Excelled in team collaboration and problem-solving, significantly contributing to organizational growth. Skilled in MS Office and adept at fostering relationships, ensuring seamless integration of innovative processes and services.
Overview
4
4
years of professional experience
Work History
Senior Administrator, Field Operations
Osaic
02.2023 - Current
- Kept office operations running smoothly by providing effective leadership and administrative skills.
- Supported executive leadership through calendar management, travel coordination, correspondence drafting, meeting preparation, among other tasks.
- Served as a key point of contact between management and employees, addressing concerns promptly and professionally to maintain a positive work environment.
- Collaborated with cross-functional teams to develop strategies for organizational growth, leading to increased efficiency and profitability.
- Managed inventory and procurement processes, ensuring that necessary supplies were always available while minimizing costs.
- Delegated tasks, monitored compliance and implemented performance improvement plans.
- Provided exceptional customer service as the first point of contact for clients, resolving issues promptly and maintaining strong relationships with key stakeholders.
- Developed comprehensive training programs for new employees, ensuring a smooth onboarding process and rapid integration into the team.
Personal Shopper
Walmart
01.2021 - 02.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Collaborated with store managers and sales associates to ensure seamless integration of personal shopping services within the retail environment.
Education
Undergraduate - Health Administration
George Mason University
Fairfax, VA2025
Skills
- Office Management
- Process Improvements
- Recordkeeping requirements
- Systems Management
- Recordkeeping and File Management
- Team Collaboration
- Decision-Making
- Office Administration
- Team Building and Leadership
- Flexible Schedule
- Employee Supervision
- Operations Management
- Goal Setting
- MS Office
- Administrative Support
- Project Management
- Mail handling
- New Hire Onboarding
- Performance Improvement
- Supplies Ordering
- Technical Support
- Teamwork and Collaboration
- Problem-solving abilities
- Multitasking
- Time Management
- Organizational Skills
- Effective Communication
- Active Listening
- Adaptability and Flexibility
- Relationship Building
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Persian
Limited Working
Timeline
Senior Administrator, Field Operations
Osaic
02.2023 - Current
Personal Shopper
Walmart
01.2021 - 02.2023
Undergraduate - Health Administration
George Mason University