Laiba Siddique
Sayreville,NJ
Summary
Dynamic leader and adept communicator with proven expertise in customer service and cash handling, honed at Dunkin' Donuts. Excelled in resolving high-stress situations, enhancing team efficiency, and boosting customer satisfaction. Committed to continual improvement and skilled in leveraging interpersonal and computer skills to achieve organizational goals.
Dependable Shift Leader skilled in using hand and power tools in construction environments. Collaborates well with other team members and willing to help in any capacity to complete jobs.
Overview
4
4
years of professional experience
Work History
Crew Shift Leader
Dunkin’ Donuts
10.2022 - 12.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Completed cash and credit card transactions accurately using POS software.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Collected, arranged, and input information into database system.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Self-motivated, with strong sense of personal responsibility.
- Skilled at working independently and collaboratively in team environment.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
Crew Member
Dunkin’ Donuts
10.2020 - 02.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at register.
- Accurately operated cash register to process customer payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new team members on procedures, customer service, and sales techniques.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Customer Service Representative
Domino’s Pizza
11.2019 - 04.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
Sayreville War Memorial High School
Parlin, NJ07-2021
Skills
- Customer Service
- Leadership & Teamwork
- Communications
- Problem-Solving
- Time Management & Organizations
- Cash Handling & Register Operation
- Interpersonal Skills
- Computer Skills
Languages
English
Full Professional
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Interests
- Baking
- Cooking
- Music
- Gardening
- Reading
- Fashion
- DIY and Home Improvement
- I like trying new recipes and food trends
Timeline
Crew Shift Leader
Dunkin’ Donuts
10.2022 - 12.2023
Crew Member
Dunkin’ Donuts
10.2020 - 02.2022
Customer Service Representative
Domino’s Pizza
11.2019 - 04.2020
High School Diploma -
Sayreville War Memorial High School
Similar Profiles
Angela NaissAngela Naiss
Deli Clerk at Dunkin’ DonutsDeli Clerk at Dunkin’ Donuts
Oliver HerreraOliver Herrera
Assistant Manager/Manager Trainee at Dunkin’ DonutsAssistant Manager/Manager Trainee at Dunkin’ Donuts
Jayden LeeJayden Lee
Cashier at Dunkin’ DonutsCashier at Dunkin’ Donuts