Laichelle Sparrow
Greenville,NC
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Team Leader
Walmart
Grantsboro, North Carolina
06.2019 - 03.2024
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Delegated daily tasks to team members to optimize group productivity.
- Developed strategies for problem solving and conflict resolution among team members.
- Allocated resources effectively to ensure project completion within deadlines and budget.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Identified needs of customers promptly and efficiently.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Maintained positive working relationship with fellow staff and management.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Assessed company operations for compliance with safety standards.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Maintained daily inventory to facilitate successful material distribution.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Updated and maintained databases with current information.
- Managed inventory and supplies to ensure materials were available when needed.
Education
Bachelor of Arts -
Winston-Salem State University
Winston-Salem, NC05-2022
Associate of Arts -
Louisburg College
Louisburg, NC05-2018
Skills
- Coaching
- Complaint resolution
- Mentoring
- Flexible schedule
- Cash handling
- Performance improvement
- Team motivation
- Teamwork and collaboration
- Relationship building
- Safety
- People management
- Team supervision
- Problem-solving
- Influencing skills
- Leadership
- Goal setting
Timeline
Team Leader
Walmart
06.2019 - 03.2024
Bachelor of Arts -
Winston-Salem State University
Associate of Arts -
Louisburg College
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