Lai Jiang
Pasadena,CA
Summary
Accomplished Director of Operations at Sphere Media, adept in strategic planning and operational efficiency, significantly enhancing organizational productivity. Expert in leadership training and process improvements, fostering teamwork and collaboration. Achieved notable business growth by implementing effective strategies and maintaining robust customer relations. Proven track record in operations management and business leadership, driving results and operational excellence.
Overview
7
7
years of professional experience
Work History
Director of Operations
Sphere Media
07.2022 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
CEO
Little Stars Transportation Inc
09.2019 - Current
Driver
Golden Horse Transportation Inc
02.2018 - 02.2019
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Education
Bachelor - Marketing
Beijing University For Business Administration
Beijing, ChinaSkills
- Operational Efficiency
- Operations Oversight
- Strategic Planning
- Strategic planning and execution
- Business Management
- Process Improvement
- Process Improvements
- Quality Assurance
- Leadership training
- Workforce Planning
- Performance Analysis
- Teamwork and Collaboration
- Operations Management
- Customer Service Management
- Data Analysis
- Business Leadership
- KPI Tracking
- Customer Relations
- Administrative Management
- Program Administration
- Business Growth Initiatives
- Business Development
Timeline
Director of Operations
Sphere Media
07.2022 - Current
CEO
Little Stars Transportation Inc
09.2019 - Current
Driver
Golden Horse Transportation Inc
02.2018 - 02.2019
Bachelor - Marketing
Beijing University For Business Administration
Similar Profiles
Maxime LemireMaxime Lemire
Assistant Video Editor at Sphere MediaAssistant Video Editor at Sphere Media
Sara AtifSara Atif
CEO & Founder at Infiniti Sphere Private (Limited)CEO & Founder at Infiniti Sphere Private (Limited)
VANESSA HUEZOVANESSA HUEZO
Box Office Agent at MSG The SphereBox Office Agent at MSG The Sphere
Kenneth BitangaKenneth Bitanga
Line Cook at SLS Hotel, a Luxury Collection Hotel, Beverly HillsLine Cook at SLS Hotel, a Luxury Collection Hotel, Beverly Hills
Dolores CondeDolores Conde
Catering Server at Levy at the Music CenterCatering Server at Levy at the Music Center