Laijanae Thompson
Cleveland
Summary
Dynamic professional with experience within Retail-Pharmacy and Customer service, excelling in customer service and inventory management. Proven ability to adapt in fast-paced environments, leveraging strong problem-solving skills and attention to detail, As well with ensuring effective communication and collaboration with diverse teams.
Overview
4
4
years of professional experience
Work History
Temp Worker
Amazon
Euclid, OH
11.2025 - 01.2026
- Operated material handling equipment to transport products efficiently within the warehouse.
- Assisted in inventory management by accurately labeling and organizing stock items.
- Collaborated with team members to ensure timely fulfillment of customer orders.
- Maintained cleanliness and organization of work areas to adhere to safety standards.
- Adapted quickly to shifting priorities in a fast-paced environment, ensuring operational efficiency.
Registered Pharmacy Technician
CVS Pharmacy
Lyndhurst, OH
12.2024 - 11.2025
- Processed prescription orders accurately and efficiently in fast-paced pharmacy environment.
- Managed inventory levels, ensuring availability of medications and supplies for customer needs.
- Assisted pharmacists with medication counseling, providing customers with necessary information on prescriptions.
- Utilized pharmacy software for record-keeping, maintaining confidentiality and compliance with regulations.
- Maintained a clean and safe work environment, adhering to established guidelines for infection control and hazardous waste management.
- Effectively managed high-pressure situations by prioritizing tasks focusing on time-sensitive needs.
- Communicated with insurance companies resolving billing issues promoting seamless coverage for customers.
- Provided exceptional customer service, addressing concerns and answering questions about medications and treatment plans.
Pharmacy Technician Trainee
CVS Pharmacy
Cleveland Heights, OH
09.2024 - 10.2024
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Maintained inventory levels by organizing stock and conducting regular audits.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed prescription orders using pharmacy management software to ensure accuracy.
- Served as a reliable team member by consistently arriving on time, prepared to contribute and assist in all pharmacy operations as needed.
- Improved patient satisfaction by accurately and efficiently filling prescriptions under the supervision of a licensed pharmacist.
- Successfully completed Pharmacy Technician Trainee program, gaining comprehensive understanding of industry practices while demonstrating readiness for advancement within the field.
Deli Service Clerk
Drug Mart
Euclid, OH
10.2023 - 05.2024
- Prepared and packaged deli products for customer orders, ensuring freshness and quality.
- Assisted customers with product selections, providing knowledgeable recommendations on meats and cheeses.
- Maintained cleanliness and organization of deli area, adhering to health and safety regulations.
- Operated slicing machines and scales accurately to prepare various deli items efficiently.
- Conducted inventory checks, ensuring adequate stock levels of popular deli items were maintained.
- Implemented proper food handling techniques to minimize waste and enhance product shelf life.
- Trained new staff on deli operations and customer service best practices for consistent service delivery.
- Continuously updated product knowledge through regular training sessions, staying current on industry trends and new offerings from suppliers.
- Ensured food safety and compliance with regulations by consistently following proper sanitation procedures.
Sales Associate
Salvation Army Thrift Store
Mentor, OH
07.2022 - 01.2023
- Assisted customers in locating merchandise and providing product information.
- Processed transactions accurately using point-of-sale systems.
- Organized and maintained store displays to enhance customer experience.
- Collaborated with team members to ensure efficient inventory management.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Participated in promotional events to increase store visibility and sales efforts.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Completed Cleveland Job Corps Vocational Program - Pharmacy Technician
Cleveland Job Corps Job Training Center
Cleveland, OH03-2025
High School Diploma -
Thomas W. Harvey Highschool
Painesville, OH05-2022
Skills
- Sales experience
- Technical skills
- Fluent in multiple languages
- Supply restocking
- Professional and mature
- Time management
- Strong problem solver
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Insurance claims processing
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Telephone and email etiquette
- Adaptability and flexibility
- Billing processing
- Quality control
- Process improvement
- Product ordering
Accomplishments
- Gained admission to Cleveland Job corps Training Center Pharmacy technician Program
- Resolved product issue through consumer testing.
- Facilitated the implementation of a new drug inventory system.
- Trained 5 new pharmacy technicians on pharmacy policies, procedures and best practices.
- Processed and filled over 400 prescriptions per day.
Timeline
Temp Worker
Amazon
11.2025 - 01.2026
Registered Pharmacy Technician
CVS Pharmacy
12.2024 - 11.2025
Pharmacy Technician Trainee
CVS Pharmacy
09.2024 - 10.2024
Deli Service Clerk
Drug Mart
10.2023 - 05.2024
Sales Associate
Salvation Army Thrift Store
07.2022 - 01.2023
Completed Cleveland Job Corps Vocational Program - Pharmacy Technician
Cleveland Job Corps Job Training Center
High School Diploma -
Thomas W. Harvey Highschool