Laike Hill

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

• Front Office Manager, Holiday Inn Atlanta Conference Center, Atlanta, GA, 2013-01-01, 2014-12-31, Manage all day to day operations of front office to include bell services and shuttle. Monitor and respond to all guest relation matters to ensure positive guest experience. Create training opportunities to grow over all success for team development and success. Assisted with revenue management to optimize profit and maintain OTA's.
• Guest Services Manager/AGM, Hotel Indigo (New Hotel Opening), Atlanta, GA, 2012-01-01, 2013-12-31, Managed all departments work flow as well as budgeting, scheduling and hiring. Maintained facility inventory orders all billing of AR/AP accounts on time. Monitored all departments growth and development to insure proper training modules. Minimized overtime and payroll for all departments to maintain monthly budget. Responsible for imputing all sales groups, rooming list and setting/closing PM accounts.
• Front Office Manager, IHG Army Hotel, Ft.Campbell, KY, 2011-01-01, 2012-12-31, Managed schedule and budget for concierge, driver, front desk and breakfast attendant. Served as Priority Club Champion and trained team to adhere to brand standards. Addressed customer relation issues to ensure complete guest satisfaction. Facilitated training and counseling to ensure team confidence and awareness. Assisted GM and AGM with end of month and reviewed daily night audit packages. Followed and enforced company policies, procedures and dress code etc….
• Operations Manager/AGM, Candlewood Suites, Clarksville, TN, 2008-01-01, 2011-12-31, Responsible for new hire, training, administering counseling as well as termination. Responsible for sales, group folios, set up and maintained direct billing. Resolved problematic issues to insure proper training. Maintained weekly schedules, payroll, attendance and daily QuickBooks reports. Insured housekeeping department remained current with new policy and procedures. Budgeted property books and responsible for AR.
• Front Desk Supervisor, Riverview Inn, Clarksville, TN, 2006-01-01, 2008-12-31, Trained and conducted orientation for new hires (OPERA PMS System). Ensured guest registration and check out process was done effectively and promptly. Addressed customer relation issues to ensure complete guest satisfaction. Maintained and Created A/R accounts over $150,000 with various vendors and clients.
• Guest Services Representative, Opryland Hotel and Convention Center, Nashville, TN, 1996-01-01, 2000-12-31, Delivered professional and individual attention to guests in a timely and accurate manner. Property ambassador for VIP and celebrity clientele. Maintained convention accounts and charges.