Laiken Spaich
Wichita,KS
Summary
Hardworking professional with proven relationship-building and time management skills in various fast-paced environments. Successful at handling multiple tasks at once with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction, increase sales and promote long-term customer loyalty.
Overview
5
5
years of professional experience
Work History
Agency Producer
Farmers Insurance Company
Norman, OK
11.2022 - 12.2023
- Achieved the highest net sales by creating personalized quotes and marketing plans to expand the client base.
- Built repeat business and referrals through exceptional customer service.
- Analyzed customer interactions to identify trends and upsell opportunities during policy inquiries, complaints, and changes.
Sales Associate
Helzberg Diamonds
Moore, OK
07.2022 - 11.2022
- Advised customers on product selection, increasing revenue through upselling warranties, services, and products.
- Maintained a focus on delivering high-quality and personalized customer service with attention to detail.
Bartender and Server
Buffalo Wild Wings
Wichita, KS
08.2020 - 06.2022
- Demonstrated expertise in bar and menu options, recommending based on preferences, pairings, and promotions.
- Certified trainer for servers and bartenders, entrusted to train new hires with extensive knowledge and proficiency.
- Enforced responsible alcohol service with thorough ID checks, monitored guest consumption and signs of intoxication.
- Cultivated a loyal clientele of regular customers who specifically sought my service.
- Boosted store metrics consistently as both a bartender and server, ranking highest in customer service and ticket sales.
Tanning Consultant, Air Brush Tech
Caribbean Sun Tanning
Wichita, KS
10.2018 - 07.2020
- Greeted and educated customers on safe tanning bed use and airbrushing services.
- Generated sales by recommending and selling tanning lotions and related products.
Education
High School Diploma -
McPherson High School
05-2018
Bachelor of Arts - Business Economics
Wichita State University
Skills
- Exceptional Customer Service and Relationship Management
- Strong, Effective Communication
- Self-Assured, Outgoing Personality
- Connect and Adapt Naturally
- Rapid Memorization Ability
- Attention to Detail
- Thrive in Fast-Paced Environments
- Generating and Increasing Sales
- Driving Store Metrics
Timeline
Agency Producer
Farmers Insurance Company
11.2022 - 12.2023
Sales Associate
Helzberg Diamonds
07.2022 - 11.2022
Bartender and Server
Buffalo Wild Wings
08.2020 - 06.2022
Tanning Consultant, Air Brush Tech
Caribbean Sun Tanning
10.2018 - 07.2020
High School Diploma -
McPherson High School
Bachelor of Arts - Business Economics
Wichita State University