Laikyn Kuck
Pensacola,FL
Summary
Detail-oriented professional with 3 years of experience in administrative and customer service roles, emphasizing accuracy and efficiency. Demonstrated expertise in record-keeping, time management, and interpersonal communication, leading to improved workflow and customer satisfaction. Developed organized systems for document management, consistently driving positive outcomes. Adaptable and proactive in problem-solving, ready to tackle new challenges and exceed expectations.
Overview
6
6
years of professional experience
Work History
Practice Management Associate
Sea Glass Counseling Collaborative
01.2025 - Current
- Strengthened relationships among medical professionals and administrators through effective communication strategies.
- Managed scheduling, confirmations, and rescheduling to optimize workflow efficiency.
- Delivered exceptional service by addressing client inquiries and resolving insurance questions.
- Verified insurance details and processed billing for timely and accurate data entry.
- Maintained electronic health records in compliance with HIPAA regulations.
- Oversaw website functionality and implemented necessary updates to enhance user experience.
TMS Technician
Neuphoria TMS
09.2023 - 12.2024
- Stayed current on emerging research in the field of TMS therapy, incorporating new techniques and protocols into daily patient care.
- Conducted regular inspections of TMS equipment to ensure optimal performance levels during treatment sessions.
- Participated in interdisciplinary meetings with other healthcare providers, sharing insights on patient progress and adjusting treatment plans as needed.
- Increased patient satisfaction levels by providing thorough explanations of TMS procedures, benefits, and potential side effects.
- Ensured compliance with all regulatory requirements related to TMS therapy, including HIPAA regulations, licensing standards, and safety guidelines.
- Assisted in training new technicians on proper use of TMS devices, ensuring consistent delivery of high-quality care across the clinic''s staff members.
Medical Information Associate I
PPD
10.2022 - 08.2023
- Conducted thorough literature reviews to support the creation of evidence-based responses for complex inquiries.
- Enhanced patient care by providing accurate and timely medical information to healthcare professionals.
- Collaborated with pharmacovigilance teams to ensure seamless reporting of adverse events related to company products.
- Trained new hires on company-specific databases and tools, ensuring a smooth transition into their roles as Information Associates.
- Managed a high volume of inbound calls while maintaining composure under pressure and delivering excellent service.
Facility Service Associate
The Budd Group
09.2021 - 06.2022
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
Health Screener
Carilion Clinic
10.2020 - 03.2021
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Reduced errors in data entry by carefully recording patient information and ensuring accurate test results documentation.
- Educated staff and visitors on importance of proper hygiene and social distancing to practice protective measures and avoid infection transmission.
Sales Associate
Goshen Car Wash
06.2019 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
Education
Bachelor of Science - Clinical Neuroscience
Virginia Tech
Blacksburg, VA05-2022
Skills
- Office administration
- Client relationships
- Time management
- Operational efficiency
- Training and mentoring
- Electronic medical records
- Patient care management
- Healthcare communication
Timeline
Practice Management Associate
Sea Glass Counseling Collaborative
01.2025 - Current
TMS Technician
Neuphoria TMS
09.2023 - 12.2024
Medical Information Associate I
PPD
10.2022 - 08.2023
Facility Service Associate
The Budd Group
09.2021 - 06.2022
Health Screener
Carilion Clinic
10.2020 - 03.2021
Sales Associate
Goshen Car Wash
06.2019 - 08.2019
Bachelor of Science - Clinical Neuroscience
Virginia Tech
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