Laila Ali
Friendswood,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Medical Assistant with specialty in Unit Clerk
Carwest Sarcee
11.2008 - 08.2012
- Served as an essential liaison between patients, families, and healthcare providers to address concerns promptly and professionally.
- Assisted in reducing errors through careful verification of physician orders for tests, medications, and treatments.
- Promoted a culture of excellence through consistent adherence to quality control measures in all aspects of work performance.
- Answered phone calls and messages for physician medical facility, scheduling appointments, and handling patient inquiries.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Streamlined communication between nurses, doctors, and patients for better treatment outcomes.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Expedited admissions, transfers, and discharges by coordinating with other departments and facilities as necessary.
- Increased efficiency within the unit by continually updating policies and procedures according to regulatory standards.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Boosted family satisfaction rates through compassionate communication during difficult times or end-of-life situations.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Intern
Healing Air Inc.
11.2023 - 12.2023
- Sorted and organized files, spreadsheets, and reports.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Collected, arranged, and input information into database system.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Verified insurance of patients to determine eligibility.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Developed professional relationships with peers, supervisors, and mentors, fostering a positive work environment and facilitating ongoing learning opportunities during the internship.
- Created improved filing system to maintain secure client data.
- Streamlined workflow for the billing department by consistently organizing and maintaining records.
- Provided excellent customer service, addressing patient concerns regarding their bills and clarifying any confusion or discrepancies they encountered.
- Generated reports and analyzed trends to maximize reimbursement and reduce claim denials.
- Monitored outstanding invoices and performed collections duties.
- Ensured compliance with industry regulations by adhering to HIPAA guidelines when handling patient information.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted payments and collections on regular basis.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Self-motivated, with a strong sense of personal responsibility.
Volunteer
Aga Khan Education Service
09.2018 - 08.2023
- Strengthened community bonds by organizing social events that brought diverse groups together.
- Gained knowledge and experience working with children in educational setting.
- Maintained clean facilities to better serve program needs.
- Evaluated the effectiveness of early childhood programs through data collection methods such as surveys, observations, or assessments.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Implemented innovative teaching techniques to accommodate diverse learning styles among students within each classroom setting properly.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Enhanced teacher collaboration and performance through regular professional development workshops and trainings.
- Streamlined communication with parents by establishing effective channels for updates, concerns, and feedback.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
- Assessed teacher performance regularly through formal observations or evaluations, providing constructive feedback for improvement opportunities consistently throughout the year.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Increased student enrollment through targeted marketing efforts and community outreach initiatives.
- Created safe, engaging learning environments by adhering to strict health and safety guidelines for students, staff, and facilities.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Cultivated interpersonal skills by building positive relationships with others.
- Resolved problems, improved operations and provided exceptional service.
- Gained strong leadership skills by managing projects from start to finish.
- Organized and detail-oriented with a strong work ethic.
Volunteer
Aga Khan Health Services
09.2023 - Current
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Developed and updated databases to handle customer data.
- Promptly responded to inquiries and requests from prospective customers.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Diploma - Medical Billing & Coding
Institute Of Global Health
Houston, TX12.2023
Diploma - Medical Office Assistant With Unit Clerk Specialty
Academy Of Learning - Career And Business College
Calgary, Canada11.2008
Skills
- Microsoft Office proficiency (as much of the Office Suite as possible)
- Typing speed
- Ability to work without supervision
- Attention-to-detail
- Communication skills
- Organizational skills
- Ability to multi-task
- Knowledge of medical terminology
Timeline
Intern
Healing Air Inc.
11.2023 - 12.2023
Volunteer
Aga Khan Health Services
09.2023 - Current
Volunteer
Aga Khan Education Service
09.2018 - 08.2023
Medical Assistant with specialty in Unit Clerk
Carwest Sarcee
11.2008 - 08.2012
Diploma - Medical Billing & Coding
Institute Of Global Health
Diploma - Medical Office Assistant With Unit Clerk Specialty
Academy Of Learning - Career And Business College
Similar Profiles
MICHAEL CHING FERNANDEZMICHAEL CHING FERNANDEZ
Warehouse Worker at Sarcee TrailWarehouse Worker at Sarcee Trail
GURJOT SIDHUGURJOT SIDHU
Dental Assistant at Sarcee DentalDental Assistant at Sarcee Dental
Kerrilyn StephensKerrilyn Stephens
Associate Director at Carewest Glenmore Park, Sarcee, C3Associate Director at Carewest Glenmore Park, Sarcee, C3