Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Laila Amin

Virginia

Summary

Experienced Special Needs Assistant at FCPS K-12, skilled in crisis intervention and promoting self-regulation among students. Demonstrated success in enhancing customer service and team collaboration as a Retail Associate at Kohls, consistently surpassing store performance goals while ensuring a welcoming shopping environment.

Overview

12
12
years of professional experience

Work History

Special Needs Assistant / Substitute Teacher

FCPS K-12
Virginia
09.2019 - Current
  • Assisted students with special needs in academic and social activities, providing individualized attention to support their learning and development.
  • Demonstrated flexibility and professionalism when addressing unanticipated changes in lesson plans and classroom environments.
  • Implemented positive reinforcement strategies to address challenging behaviors and foster self-regulation in students
  • Monitored student progress and communicated observations to educators regularly.
  • Assisted in creating a safe learning environment by implementing safety protocols as well as crisis prevention techniques.
  • Provided assistance to children during lunchtime activities and monitored them during recess periods.

Retail Associate / Customer Service

Kohls
Virginia
03.2013 - 12.2019
  • Connected with customers in a courteous and professional manner, establishing strong relationships and enhancing a positive shopping atmosphere.
  • Addressed customer complaints with efficiency and effectiveness, upholding a calm demeanor while ensuring positive experiences in all interactions.
  • Collaborated seamlessly within team to surpass store goals, fostering supportive, efficient, and cooperative work environment.
  • Adjusted to evolving customer needs and store requirements, showcasing adaptability in work schedule and responsibilities.
  • Handled inventory management through stock replenishment and audits.
  • Trained new associates on store policies and customer service techniques.

Education

Associates Arts Degree -

Northern Virgina Community College
Virginia
01.2017

High School Diploma -

J.R Lewis High School
Springfield, VA
01.2014

Skills

  • Adaptability and flexibility
  • Communication skills
  • Management expertise
  • Team collaboration
  • Attention to detail
  • Organizational skills
  • Crisis intervention
  • Customer service
  • Conflict resolution
  • Adaptable teaching

References

References available upon request.

Timeline

Special Needs Assistant / Substitute Teacher

FCPS K-12
09.2019 - Current

Retail Associate / Customer Service

Kohls
03.2013 - 12.2019

Associates Arts Degree -

Northern Virgina Community College

High School Diploma -

J.R Lewis High School

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