Laila Ayyad

• Maintained detailed and accurate records of customer interactions, transactions, and feedback to support seamless operations and decision-making.

• Processed cash, credit, and digital transactions efficiently using POS systems, ensuring accuracy and compliance with company policies.

• Balanced and reconciled cash registers at the end of shifts, identifying and resolving discrepancies to maintain financial integrity.

• Resolved complex customer issues by collaborating across departments, ensuring timely and effective solutions.

• Trained new team members on cash handling procedures, POS system operations, and customer service standards to ensure consistent performance.

• Developed strong professional relationships through personalized support, fostering customer loyalty and repeat business.

• Participated in team meetings to discuss best practices, process improvements, and quality assurance initiatives.

• Organized and maintained inventory, ensuring accurate stock levels and timely reordering to prevent shortages.

• Followed strict health, safety, and compliance guidelines to maintain operational excellence.

• Provided exceptional service by remaining calm and professional during high-pressure situations, effectively de-escalating tense interactions.

• Boosted sales by actively promoting new products, offering personalized recommendations, and creating an engaging shopping experience for customers.

• Led team initiatives to maintain visually appealing merchandise displays and a clean, organized store environment, aligning with company branding and standards.