Laila Barrientes.
San Antonio,TX
Summary
Dynamic professional with strong communication and teamwork skills developed in a fast-paced bakery environment, fostering a positive and efficient workspace. Proven ability to follow detailed instructions meticulously while maintaining high standards of cleanliness and safety. Eager to leverage transferable skills in a new field, contributing to organizational success and driving continuous improvement. Committed to embracing challenges and delivering exceptional results in any setting.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bakery Associate
Shipley's do-nuts
03.2024 - Current
- operate drive-thru
- take orders online and in person
- Clean and restock prepare bake and
- decorate pastries pack orders manage inventory
- Consistently earned XX% positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
- Managed inventory levels of supplies such as napkins, utensils, condiments etc. ensuring availability during peak hours
- Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency
- Trained new staff members on restaurant procedures, menu items, and customer service standards
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Resolved customer complaints regarding pricing errors or product availability with professionalism
- Trained new employees on operating cash registers effectively
- Suggested alternative products when requested items were out of stock
- Developed rapport with regular customers by remembering their preferences and providing personalized service
- Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
- Conducted engaging and interactive training sessions on various topics including product knowledge, sales techniques, and customer service
- Customized training materials based on individual learning styles and needs of trainees
- Utilized a variety of instructional methods such as presentations, demonstrations, and hands-on activities to enhance learning experience
- Mentored junior trainers by providing guidance and feedback on their training delivery techniques
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
Retail Worker/Cashier
Unaware.
01.2023 - 09.2023
- Maintained knowledge
- Of current promotions, sales events, store policies to effectively assist customers with their inquiries
- Resolved customer complaints or conflicts in a professional manner to ensure customer satisfaction
- Processed customer transactions accurately and efficiently, handling cash, credit card, and mobile payments
- Provided exceptional customer service by greeting customers, answering questions, and resolving any issues or concerns
Skills
- Food safety management
- Conflict management
- Employee relations
- Guest relations
- Client rapport building
- Customer inquiry handling
- Organizational skills
- Phone etiquette
- Stocking
- Inventory management
- Hospitality management
- Providing product information
- Customer complaint resolution
- Customer service
- Phone communication
- Front desk
- Food handling
- Sanitation procedures
Certification
- Food Handler Certification
- ServSafe Food Handler Certification
Languages
English
Timeline
Bakery Associate
Shipley's do-nuts
03.2024 - Current
Retail Worker/Cashier
Unaware.
01.2023 - 09.2023