Laila Baye-Ellison
Newark,NJ
Summary
I thrive on learning new skills quickly and approach daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills. Customer-oriented Worker offering deep experience with POS systems, food preparation and safety regulations. Considered valued team player.
Overview
8
8
years of professional experience
Work History
Live-Out Nanny
Live out family
09.2020 - Current
- Cleaned house, including laundry, sweeping and mopping.
- Promoted good behaviours using positive reinforcement.
- Supervised children while parents were on multi-day trips.
- Established and maintained relaxing night time schedule to encourage good sleeping habits.
- Engaged children with games, quizzes and puzzles.
- Tutored children in various subjects, including Maths and Science.
- Prepared children for school by getting uniforms ready and packing lunch boxes.
- Built and maintained positive relationships with parents and children to win trust.
- Communicated with parents to provide daily feedback about child's development and progress.
- Dropped and picked children from school on time in adherence to school rules.
- Organised groceries and shopping for family with approved item list.
- Administered medication and minor first aid to sick and injured children.
Front Desk Concierge
European Wax Center
10.2023 - 02.2024
- Utilized reservation software proficiently to manage bookings and track important guest details accurately.
- Collaborated effectively with team members to maintain smooth operations during peak hours or high occupancy periods.
- Streamlined check-in and check-out processes for increased efficiency and improved guest experience.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
- Participated in regular staff meetings and training sessions to stay current on industry trends and maintain professional development.
Front Desk Receptionist
liftteck elevators
04.2023 - 09.2023
- Monitored office expenditures and handled all office contracts.
- Provided bookkeeping of important files.
- Sustained financial records using QuickBooks.
- Provided work schedules for [Number] employees per week.
- Coordinated travel arrangements and itineraries for staff trips, conferences and meetings.
- Supported guests with immediate, knowledgeable assistance for diverse needs.
- Used Microsoft Office to track information, update records and write correspondence.
- Greeted arriving guests and personally escorted to offices or meeting spaces.
- Helped source vendors for office supplies or service needs.
- Enforced strong security processes by updating daily logs and tracking visitors.
- Kept office inventory levels optimised with timely restocks and accurate purchase order management.
- Cleaned reception area regularly to maintain professional appearance.
- Managed external correspondence by drafting client emails and letters.
- Received and dispersed incoming mail and correspondence, shipping outgoing items daily.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Organised smooth flow of incoming and outgoing parcels and communication.
Labor Worker
Amazon
04.2020 - 06.2020
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
- Recorded production data in daily logs.
- Adhered to all standard operating procedures and complied with safety and quality processes.
- Followed company, safety and performance requirements at all times.
- Worked 10 hour shifts on my feet
- Stayed focused and aware for long hours
Waitress
Erickson Living
04.2019 - 04.2020
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Clerk
Next Cleaners
10.2018 - 04.2019
- Assisted with payment processing and investigating variances in cash amounts.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Answered multi-line telephone system in a busy setting and routed calls across two-person exchange.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Used well-developed skill set, including fast paced work to improve relationships with others.
- Processed payments worth over $300 daily, verifying cards and giving change for cash payments.
- Observed all deadlines, enabling timely completion of tasks.
Library Assistant
south orange public library
09.2016 - 12.2018
- Oversaw check-in and check-out process of library books and materials at circulation desk.
- Promoted the library's vast services to visitors through active communication.
- Processed payments for overdue library materials.
- Supervised inventories for books, audio-visual materials and computer software, accurately processing all receipts.
- Assisted patrons in regards to library's computer system and gave instructions for logging onto Internet.
- Kept watchful eye on front desk at all times to encourage protected library environment.
- Used library and scholarly databases to locate reliable resources.
- Greeted patrons upon entrance to library and offered assistance with any needs or issues.
- Returned books to circulation by placing on proper shelves.
- Maintained a strong knowledge of current university and housing policies, delivering consistent enforcement.
- Answered patrons' questions and assisted in finding materials requested.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Education
High School Diploma -
Columbia High School
Maplewood, NJ5 2018
Some College (No Degree) -
Union County College
Cranford, NJSkills
- Able to lift more than 75 pounds
- Maintenance and repair
- Demolition
- Inventory stocking
- Problem resolution
- Organization
- Friendly, positive attitude
- Basic math
- Customer relations
- Team building
- People skills
- Customer service
- Working collaboratively
- Project planning
- Materials handling
- Safety behaviors expertise
- Hand tool operations
- Maintenance understanding
- Resourcefulness
- Problem-Solving
- Communication Skills
Timeline
Front Desk Concierge
European Wax Center
10.2023 - 02.2024
Front Desk Receptionist
liftteck elevators
04.2023 - 09.2023
Live-Out Nanny
Live out family
09.2020 - Current
Labor Worker
Amazon
04.2020 - 06.2020
Waitress
Erickson Living
04.2019 - 04.2020
Clerk
Next Cleaners
10.2018 - 04.2019
Library Assistant
south orange public library
09.2016 - 12.2018
High School Diploma -
Columbia High School
Some College (No Degree) -
Union County College