Laila Benson
St Louis,MO
Summary
Dynamic and results-oriented professional with a proven track record at Amazon, enhancing team productivity and customer satisfaction through effective multitasking and clear communication. Excelled in roles requiring strong work ethic and customer service orientation, achieving recognition for exceeding performance expectations. Skilled in bagging and packaging, with a commitment to workplace safety and performance improvement.
Overview
2025
2025
years of professional experience
Work History
Bagger
Schnucks
- Greeted guests entering and exiting store to foster customer satisfaction.
- Supported cashier duties, expediting transactions and minimizing wait times for customers.
- Communicated with cashiers and customers to learn about bagging needs.
- Retrieved grocery carts and baskets from lot and various site locations.
- Assisted with maintaining clean and organized store appearance.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Returned unwanted merchandise and retrieved specially requested products.
Shift Leader
Little Caesars
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Completed cash and credit card transactions accurately using POS software.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Crew Member
Raising Cane's Restaurants
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Crew Member
White Castle
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
FC Associate
Amazon
8850 Springdale Ave
09.2024 - Current
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Followed procedures at all times for personal and team safety.
- Maintained compliance with company safety policies and called violations to attention of management.
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
Education
High School Diploma -
Missouri Online Connections Academy
Saint Louis, MO01.2024
Skills
- Bagging and Packaging
- Clear Communication
- Strong Work Ethic
- Team contribution
- Effective Multitasking
- Customer Service-Oriented
- Workplace Safety
- Customer Communication
- Customer Service
- Heavy Lifting
- Restocking items
- Product Knowledge
- Store Cleaning
- Speed and Accuracy
- Performance Improvement
Timeline
FC Associate
Amazon
09.2024 - Current
Bagger
Schnucks
Shift Leader
Little Caesars
Crew Member
Raising Cane's Restaurants
Crew Member
White Castle
High School Diploma -
Missouri Online Connections Academy