Laila Benthami
Racine,WI
Summary
Results-driven customer service associate with a focus on delivering exceptional service and building lasting customer relationships. Skilled in multitasking and managing responsibilities effectively under pressure. Demonstrated expertise in cash handling and maintaining accuracy in transactions. Committed to enhancing customer satisfaction and loyalty through attentive service.
Overview
19
19
years of professional experience
Work History
Production Planner
Cree lighting
01.2019 - 11.2022
- Optimized order efficiency by developing production schedules using MRP2 system in Oracle.
- Created master schedules and lead-times for operations based on sales forecasts.
- Communicated order exceptions effectively among production, sales, and warehouse teams.
- Provided planning support during absences of fellow planners to maintain continuity.
- Assessed manufacturing lead times through analysis of production specifications and plant capacity data.
Production Line Lead
Cree
01.2013 - 07.2019
- Manage all aspects of the production line and supervise employees.
- Perform troubleshooting on equipment breakdowns.
- Check products for quality.
- Enforce safety standards for all employees.
- Encourage and motivate employees to meet production deadlines and goals.
- Keep careful and accurate logs.
- Draft reports and monitor progress.
- Coordinate with management and employees toward production line improvements.
- Brought line-employee concerns to the attention of management.
- Function as an effective employee-motivator.
Sales Manager
Cell 4 Less
11.2008 - 01.2012
- Resolved customer inquiries and complaints via in-person interactions and phone calls.
- Executed store opening and closing procedures, including cash drawer reconciliation and bank deposits.
- Guided customers in selecting products tailored to individual needs.
- Designed and maintained visually appealing product displays throughout the store.
- Informed customers about product features, benefits, and services offered.
- Collaborated with team members to deliver exceptional customer service during shopping experiences.
- Maintained cleanliness of showroom and organized product displays for optimal presentation.
- Processed shipments and ensured stock shelves remained orderly.
Machine Operator/Packer
Penske Logistics
10.2003 - 06.2008
- Maintained all necessary paperwork, including labels, to ensure compliance with regulations.
- Operated packaging machinery while upholding cleanliness and organization in workspace.
- Packed a variety of car parts, adhering to stringent quality control standards.
- Collaborated with team members to consistently achieve daily production quotas and deadlines.
- Managed incoming and outgoing shipments, performing quality checks on parts before packaging.
- Assisted in packing and shipping automotive parts, ensuring order fulfillment accuracy.
Education
High School Diploma - ART
El Khwarizmi
Kenitra, Morocco01.2001
Skills
- Fluently speaking and writing in English
- Fluently speaking and writing in Arabic
- Fluently speaking and writing in Moroccan
- Learning French
- Experience in Word
- Experience in Excel
- Excellent verbal communication
- Fast learning
- Client satisfaction
- Strong communication skills
- Excellent multi-tasker
References
- Amy Sterbin, (262)902-0198, Buyer
- Rosetta Bunch, (262)721-1438, Quality Assurance
- Cory Runkel, (262)664-3661, Quality Assurance, mazticaa@gmail.com
- Joseph Monti, (708)908-0863, Area/Flood Product Engineering & Maintenance
Timeline
Production Planner
Cree lighting
01.2019 - 11.2022
Production Line Lead
Cree
01.2013 - 07.2019
Sales Manager
Cell 4 Less
11.2008 - 01.2012
Machine Operator/Packer
Penske Logistics
10.2003 - 06.2008
High School Diploma - ART
El Khwarizmi