Laila Boulal
Executive Administrator
Doha
Summary
I am a hardworking, creative, and enthusiastic professional seeking an opportunity to contribute my diverse skill set in new environments. My adaptability allows me to thrive in various settings, enhancing my experience and broadening my horizons. Driven by a passion for excellence, I am eager to bring my unique abilities to a dynamic and progressive organization.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Collection Supervisor
Al Taameer Real Estate
10.2023 - 05.2024
- Monitor and manage daily account receivables
- Identify and address outstanding debts promptly
- Process payments, refunds, and resolve billing issues
- Encourage timely payments through targeted actions
- Investigate and resolve customer credit issues
- Ensure timely client contact and overdue payment discussion
- Update and maintain accurate account status records
- Prepare and present detailed collection activity reports
Executive Secretary
Ariane Holding
12.2021 - 10.2023
- Provided administrative, technical, and clerical support to COO/CEO/GCEO, ensuring project follow-through and efficient information flow at the highest organizational levels.
- Prepared and reviewed all incoming correspondence for director's signature.
- Developed meeting agendas and meticulously monitored action items.
- Supervised the PRO Department to achieve operational excellence.
Assistant Station Master
RKH Qitarat - Doha Metro
09.2018 - 11.2021
- Assisted Station Master during degraded and emergency modes, including station evacuations
- Delivered world-class service and customer assistance at Customer Information and Gold Class Counters
- Operated across multiple stations, sectors, and lines
- Managed team members in all aspects of service delivery
- Ensured timely dissemination of project updates to the team
- Monitored compliance with company policies and procedures
- Achieved project targets and KPIs daily
- Coordinated with other teams to ensure smooth project operations
- Provided performance feedback to team members
- Maintained administrative records for the team
Archivist
Mattelicom
06.2017 - 07.2018
- Optimized document selection and organization
- Boosted archive accessibility for users
- Preserved documents ensuring long-term usability
- Safeguarded perishable records for extended life
Document Controller
Airport Mohammed V - Assomovit
06.2016 - 05.2017
- Expertly managed critical documents and security processes.
- Streamlined controlled passport workflows, boosting efficiency.
- Utilized and maintained detailed intelligence profiling systems.
Secretary
Intelligence Système - Private School
01.2015 - 03.2016
- Managed all incoming calls, messages, and correspondence efficiently.
- Maintained and updated diaries; expertly arranged appointments.
- Typed, prepared, and collated comprehensive reports.
- Organized and streamlined filing systems.
- Proactively organized and facilitated meetings.
- Coordinated mail-shots and executed publicity tasks effectively.
- Diligently logged and processed bills and expenses.
- Provided exceptional reception services and greeted clients.
Supervisor
AI ASSIL Cyber
01.2009 - 12.2014
- Expert in Customer Service, delivering exceptional experiences.
- Proficient in Computer Equipment Sales, consistently exceeding targets.
- Skilled in sending and receiving faxes effectively.
Education
Diploma - Management of Data Processing Technical Specialist
IPC School
Casablanca 01.2006 - 05.2008
2nd Year of University - Section Economics Sciences
Hassan II university
Mohammedia 01.2004 - 04.2006
High School - Practical Siences
Oukba IBN NAFI
01.2003 - 05.2004
Skills
Fast Learner
Strong Decision Maker
Excellent Leadership Skills
Deliver an Excellent Customer Service
Complex Problem Solver
Personal Information
- Nationality: Moroccan
- Driving License: Qatar Driving license
- Marital Status: Single
Timeline
Collection Supervisor
Al Taameer Real Estate
10.2023 - 05.2024
Executive Secretary
Ariane Holding
12.2021 - 10.2023
Assistant Station Master
RKH Qitarat - Doha Metro
09.2018 - 11.2021
Archivist
Mattelicom
06.2017 - 07.2018
Document Controller
Airport Mohammed V - Assomovit
06.2016 - 05.2017
Secretary
Intelligence Système - Private School
01.2015 - 03.2016
Supervisor
AI ASSIL Cyber
01.2009 - 12.2014
Diploma - Management of Data Processing Technical Specialist
IPC School
01.2006 - 05.2008
2nd Year of University - Section Economics Sciences
Hassan II university
01.2004 - 04.2006
High School - Practical Siences
Oukba IBN NAFI
01.2003 - 05.2004