LaiLa Brown
Fort Worth,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Fragrance Sales Associate (Seasonal)
Macy's
11.2023 - Current
- Collaborated with team members to achieve monthly sales targets and maintain a positive work environment.
- Attended industry trade shows to stay informed on the latest trends and emerging brands in the fragrance market.
- Delivered customized consultations based on clients' specific tastes which led to repeat business from satisfied customers.
- Conducted regular store maintenance, keeping displays organized, clean, and visually appealing.
- Assisted customers in selecting the perfect gift options, resulting in increased holiday season revenue.
- Maintained up-to-date knowledge of competitor offerings for informed recommendations that met clients'' unique preferences.
- Maximized sales opportunities by leveraging cross-selling strategies and recommending complementary products to suit customers'' preferences.
- Boosted fragrance sales by providing personalized recommendations and demonstrating product usage.
- Managed inventory, ensuring optimal stock levels and timely reorders for continuous availability of best-selling fragrances.
- Provided exceptional customer service through prompt assistance, knowledgeable advice, and friendly demeanor.
Froster
Nothing Bunt Cakes
04.2024 - 09.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
Deli Associate/Bakery Associate
Albertsons
05.2022 - 12.2023
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Assisted with maintaining an appealing deli display, showcasing fresh products and enticing customers to make a purchase.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Assisted in inventory management, reducing waste by rotating stock appropriately and monitoring expiration dates.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Improved bakery efficiency through effective time management and prioritization of tasks.
- Consistently met or exceeded productivity goals while maintaining high-quality standards for all baked goods produced.
- Offered immediate assistance and menu advice to guests, documented orders, and conveyed special requests to baker and assistants.
Education
Bachelor of Arts - Criminal Justice And Crimology
The University of Texas At Arlington
Arlington, TX12-2024
Skills
- Customer service
- Customer engagement
- Brand awareness
- POS system operations
- Store maintenance
- Sales conversion
- Reliable and responsible
- Adaptable and flexible
- Multitasking Abilities
- Team cooperation
- Organizational skills
Timeline
Froster
Nothing Bunt Cakes
04.2024 - 09.2024
Fragrance Sales Associate (Seasonal)
Macy's
11.2023 - Current
Deli Associate/Bakery Associate
Albertsons
05.2022 - 12.2023
Bachelor of Arts - Criminal Justice And Crimology
The University of Texas At Arlington
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