Laila Conard
Lawrenceville,USA
Summary
Refined client‑focused professional dedicated to delivering the elevated, artisanal service synonymous with Hermès. Skilled in building authentic, long‑term relationships through attentive listening, deep product knowledge, and a genuine passion for craftsmanship. Recognized for embodying brand values, anticipating client needs, and creating personalized luxury experiences that reflect the spirit and excellence of the house.
Overview
13
13
years of professional experience
Work History
Service Lead
Burberry
Atlanta, GA
06.2022 - Current
- Demonstrated leadership by embodying Burberry's brand experience.
- Led, guided, and inspired sales team to consistently provide exceptional customer experiences on the selling floor.
- Collaborated with associates to enhance selling skills and drive sales performance.
- Executed store opening and closing operations to ensure compliance with Burberry standards.
Fashion Advisor
CHANEL
Atlanta, GA
12.2018 - 11.2021
- Engaged and retained clients through sales strategies and clienteling
- Built credibility and trust as a fashion advisor by communicating product features & fashion awareness
- Participated in Chanel’s retail advisory committee to share & suggest ideas to enhance tools
- Promoted and endorsed a team selling environment
Sales Consultant
CELINE
Atlanta, GA
12.2016 - 04.2018
- Represented CELINE as a brand ambassador by providing outstanding customer service
- Spearheaded sales initiatives, consistently surpassing established goals and driving 50% of store revenue.
- Retained clients and repeated business by building long lasting relationships
- Cultivated a positive team first attitude
Sales Consultant
PRADA
Atlanta, GA
06.2015 - 12.2016
- Achieved and exceeded individual and store sales goals
- Ensured delivery of the highest standards: client satisfaction as #1 priority
- Captured meaningful Customer data and followed-up on all sales, new products and client requests
- Communicated effectively and collaborated to foster a strong team environment
Assistant buyer & sales administration
LALIQUE
Paris, France
07.2013 - 12.2013
- Oversaw portfolio management of raw materials and packaging suppliers.
- Achieved increased product visibility through effective collaboration with marketing teams. Enhanced customer satisfaction by improving service delivery in perfume division. Drove initiatives that resulted in a more efficient inventory management process.
Education
MBA - International Luxury Brand Management
ISC (Institut Supérieur du Commerce)
Paris, France01.2013
Master’s - Luxury Brand Management
ESLSCA Business School
Paris, France01.2011
Bachelor Degree - Foreign languages & Commerce (English & Spanish)
Université Paris VIII
France01.2010
Skills
- Commitment to excellence
- Meticulous attention to detail
- Initiative-driven mindset
- Strong organizational skills
- Skilled at prioritizing tasks simultaneously
- Effective communicator
- Collaborative mindset
LANGUAGES
Bengali: bilingual
French: bilingual
Hindi: bilingual
English: fluent
Spanish: professional proficiency
Interests
Sewing, painting, gardening, cooking & DIY projects, Travel: Australia, Bangladesh, England, Italy, Luxembourg, Spain
Timeline
Service Lead
Burberry
06.2022 - Current
Fashion Advisor
CHANEL
12.2018 - 11.2021
Sales Consultant
CELINE
12.2016 - 04.2018
Sales Consultant
PRADA
06.2015 - 12.2016
Assistant buyer & sales administration
LALIQUE
07.2013 - 12.2013
Master’s - Luxury Brand Management
ESLSCA Business School
Bachelor Degree - Foreign languages & Commerce (English & Spanish)
Université Paris VIII
MBA - International Luxury Brand Management
ISC (Institut Supérieur du Commerce)
COMPUTING
MS Office Tools, Photoshop, Lotus Notes, Synapse, JD Edwards, SAP, Divalto, R-Pro, Cegid