Laila Duffy
Ludlow,MA
Summary
Diligent administrative professional with solid background in business office operations, known for seamlessly managing administrative tasks. Adept at streamlining office processes, fostering communication, and ensuring efficient workflow. Demonstrated proficiency in data management and customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Office Assistant
Mission Care
04.2023 - Current
- Optimized document management by digitizing paper files and maintaining updated digital records in a secure database.
- Supported budget management with diligent tracking of expenses, processing invoices, and generating financial reports.
- Input data into spreadsheets and databases.
- Verified insurance of 125 patients to determine eligibility.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Posted payments and collections regularly.
- Assisted with month-end closing procedures, contributing to an organized and punctual financial reporting process.
Quote Coordinator
Renovations by Jordan
01.2022 - Current
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
- Maintained accurate financial records by updating client information in accounting software and reconciling account balances regularly.
- Coordinated with project managers to gather necessary information for accurate quote generation on complex projects.
- Collaborated with sales team to develop customized proposals tailored to meet client needs and preferences.
- Maintained organized records of all quotes, enabling quick retrieval and updates as needed.
- Prepared bids and proposals to submit to clients and secure new business.
- Gathered data on materials, labor and equipment costs to determine total costs of projects.
Home Health Aide
Excel Nursing Services
01.2020 - 04.2023
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Education
High school diploma - Graphic design
Lower Pioneer Valley Educational Collaborative
West Springfield, MA05.2020
High school diploma - High school
West Springfield High School
West Springfield, MA05.2020
Skills
- Office management
- Scheduling and planning
- File organization
- Data entry expertise
- Attention to detail
- Reliability
Certification
- OSHA Certified
- Drivers License
- Illustrator CC Certification - Adobe.
- InDesign CC Certification - Adobe.
- Photoshop CC Certification - Adobe.
- Home Health Aide (HHA) Certification
Timeline
Business Office Assistant
Mission Care
04.2023 - Current
Quote Coordinator
Renovations by Jordan
01.2022 - Current
Home Health Aide
Excel Nursing Services
01.2020 - 04.2023
High school diploma - Graphic design
Lower Pioneer Valley Educational Collaborative
High school diploma - High school
West Springfield High School
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