Laila Erakat
Bakersfield,CA
Summary
Productive professional demonstrating skills. Known for performing tasks and job duties quickly and with minimal supervision. Safety-oriented individual with superior knowledge of OSHA regulatory safety protocols and practices.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Delivery Driver Helper
United Postal Service, UPS
Bakersfield, CA
11.2021 - Current
- Lifted boxes and products with correct safety gear and techniques
- Kept loads from being damaged through proper loading and security
- Communicated with dispatching regarding changes to routes, deliveries and orders
- Maintained telephone and radio contact with supervisor to receive delivery instructions
- Hooked and unhooked trailers from tractor and converter dollies
- Utilized local road knowledge and GPS software to map routes and specific locations
- Loaded and unloaded materials by hand or with equipment to help team meet work demands
- Read and attached appropriate labels and tags to products and packages for identification purposes.
Case Manager Specialist
Maximus Federal Services
Hanover, MD
12.2021 - 01.2023
- Provided crisis intervention services when needed.
- Developed and maintained case management plans in accordance with agency policies and procedures.
- Provided guidance on navigating the criminal justice system after release from incarceration.
- Participated in team meetings and professional development activities to stay current on best practices in case management.
- Maintained accurate documentation of case notes in the computer system according to regulations.
Warehouse Associate
Amazon
Bakersfield, CA
11.2020 - 02.2021
- Packed and labeled merchandise to prepare for loading and shipment to customers
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones
- Established and maintained good relations with customers, vendors and transport companies
- Used pallet jacks to move items to and from warehouse locations
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities
- Received deliveries, scanned packages and updated orders in internal database
- Arranged items on store racks and shelves, checking correct location and prices
- Generated warehouse shipping documents, packing lists and invoices
- Examined packages and goods for damage and notified vendors of replacement needs
- Managed warehouse system updates to increase productivity and reduce errors.
Package Handler
Federal Express
Bakersfield, CA
11.2018 - 03.2019
- Assisted in loading delivery trucks with prepared packages
- Loaded completed orders on pallets according to delivery numbers
- Protected company inventory by maintaining and organizing storage areas
- Braced, padded and supported shipments to prevent shifting and damage
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate
- Disposed of debris and hazardous materials properly to avoid contamination
- Resolved conveyor system issues by clearing jams and blockages
- Alerted purchasing team of shortages or damaged goods identified when unloading trucks
- Used scanners to track parcel information, condition or receipt
- Protected items by wrapping in cling film, padded moving blankets and tape
- Secured items in truck by strapping over protective padding
- Followed customer instructions about placement of items and special considerations for handling
- Juggled shift duties, prioritizing immediate tasks to streamline operations
- Exceeded specific team goal by partnering with staff to share and implement best practices.
Cashier/Customer Service Associate
Samco Gas
Bakersfield, CA
05.2018 - 08.2018
- Operated cash register, collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Helped customers find specific products, answered questions and offered product advice
- Worked closely with front-end staff to assist customers
- Processed sales transactions to prevent long customer wait times
- Accepted cash and credit card payments, issued receipts and provided change
- Trained new team members in cash register operation, stock procedures and customer services
- Met high productivity standards in processing payments for customers
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Helped with purchases, locating items and signing up for rewards programs
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale
- Learned roles of other departments to provide coverage and keep store operational
- Scanned customer purchases and supported transactions to streamline sales process
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands
- Inspected items for damage and obtained replacements for customers
- Verified customer identification for alcohol or tobacco purchases
- Answered customer quests, provided store information and escorted to desired store areas
- Received payments for products and issued receipts
- Observed company return policy when processing refunds by inspecting merchandise for wear or damage
- Promoted specific item options to drive sales and achieve add-on purchases
- Resolved customer complaints and escalated worsening concerns for remediation
- Assisted customers with account updates, new service additions and promotional offers
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance
- Increased sales by suggesting specific complementary items to customers
- Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
Sales Associate
Vine Vera
Bakersfield, CA
03.2015 - 08.2016
- Sold various products by explaining unique features and educating customers on proper application
- Built and maintained relationships with peers and upper management to drive team success
- Answered incoming telephone calls to provide store, products and services information
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Coordinated activities with other departments to ensure quality customer service
- Offered product and service consultations and employed upselling techniques
- Acted as initial contact in addressing customer concerns
- Built trusting relationships with customers by making personal connections
- Met merchandise processing standards and maintained organized and accessible work area
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Education
Associate of Arts - Psychology
Bakersfield College
Bakersfield, CA06-2022
Skills
- Punctuality
- Clean Driving Record
- Loading and unloading
- Delivery Scheduling
- Equipment monitoring
- Damage Prevention
- Safety practices
- Data Entry
- Call Management
- Inbound and Outbound Calling
- Consultative Sales
- Account updating
- Scheduling
- Data Collection
- Product Knowledge
- Complaint resolution
- Report Transcription
- Active Listening
- Typing proficiency
- Microsoft PowerPoint
- High-energy attitude
- Conflict Mediation
- Client Relations
- Prioritization
- Positive and professional
- Customer Service
- Grammar
- Reading Comprehension
- Life Skills Development
- Skill Development
- Personal care assistance
- Effective Communication
- Written Communication
- Analytical Skills
- Multitasking
- Professionalism
- Excellent Communication
- Problem-solving abilities
- Time Management
- Task Prioritization
Timeline
Case Manager Specialist
Maximus Federal Services
12.2021 - 01.2023
Delivery Driver Helper
United Postal Service, UPS
11.2021 - Current
Warehouse Associate
Amazon
11.2020 - 02.2021
Package Handler
Federal Express
11.2018 - 03.2019
Cashier/Customer Service Associate
Samco Gas
05.2018 - 08.2018
Sales Associate
Vine Vera
03.2015 - 08.2016
Associate of Arts - Psychology
Bakersfield College