Laila Garland
Columbus,OH
Summary
Committed to creating welcoming environments to foster connections. Drawing on a psychology degree and solid foundation in customer service, I bring strong communication, problem-solving, and collaboration skills to every role. Actively seeking opportunities in environments that prioritize both individual and collective well-being. My goal is to contribute to a positive, dynamic workplace while continuing my professional development.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Student Assistant
Ohio State University Libraries
09.2023 - Current
- Managed donation inventory by sorting items to add to the collection, donate, or recycle
- Extract data from materials to consolidate into digital record
- Searched various library databases for material analysis
Amazon Delivery Driver
Samuels & Co. Logistics
06.2024 - 08.2024
- Loaded and unloaded packages for delivery
- Operated company vehicle adhering to safety guidelines
- Followed routes and completed deliveries using a handheld device
- Troubleshot delivery issues with dispatch and support teams
- Conducted vehicle inspections to ensure safety compliance
Dessert Finisher/Barista
The Cheesecake Factory
05.2023 - 08.2023
- Applied finishing touches to signature desserts
- Crafted espresso beverages
- Assisted customers by providing recommendations
- Maintained food safety standards
Manager, Guest Service Representative, and Froster
Nothing Bundt Cakes
06.2022 - 12.2022
- Supervised a team of associates to carry out bakery operations
- Managed bakery inventory
- Processed customer transactions
- Provided personalized recommendations to customers
- Frosted and decorated cakes
- Trained new team members
Dasher
DoorDash
01.2022 - 06.2022
- Delivered orders from merchants to customers
- Managed multiple orders simultaneously
- Maintained vehicle cleanliness and safe food handling
- Sustained a 5.0-star rating through customer service and care
Page
Heights Libraries
11.2019 - 07.2021
- Organized and shelved books and audiovisual resources
- Assisted patrons with locating materials and utilizing the library's catalog
- Gathered returns from book drop for processing
- Maintained a clean and orderly environment
Education
Bachelor of Arts - Psychology
The Ohio State University
Columbus, OH12-2024
Associate of Arts - Psychology
Cuyahoga Community College
Cleveland, OH12-2022
High School Diploma -
Cleveland Heights High School
Cleveland Heights06-2020
Skills
- Verbal and Written Communication
- Active Listening
- Adaptability
- Collaborative Teamwork
- Complex Problem-Solving
- Customer Engagement
- Task Delegation
- Detail-Oriented
Certification
The Ohio State University REACH Training
- Suicide Prevention Gatekeeper, Spring 2024
Timeline
Amazon Delivery Driver
Samuels & Co. Logistics
06.2024 - 08.2024
Student Assistant
Ohio State University Libraries
09.2023 - Current
Dessert Finisher/Barista
The Cheesecake Factory
05.2023 - 08.2023
Manager, Guest Service Representative, and Froster
Nothing Bundt Cakes
06.2022 - 12.2022
Dasher
DoorDash
01.2022 - 06.2022
Page
Heights Libraries
11.2019 - 07.2021
The Ohio State University REACH Training
- Suicide Prevention Gatekeeper, Spring 2024
Bachelor of Arts - Psychology
The Ohio State University
Associate of Arts - Psychology
Cuyahoga Community College
High School Diploma -
Cleveland Heights High School
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