Summary
Overview
Work History
Education
Skills
Timeline
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LAILA GREEN

Calumet City,IL

Summary

Results-Oriented Creative Director familiar with customer needs, communication strategies and marketing standards. Ready to apply years of experience to challenging new job positions. Equipped with an excellent work ethic and capacity to effectively manage projects.

Overview

6
6
years of professional experience

Work History

Server

Hooters
04.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Film set Intern

Albany Road
02.2023
  • Analyzed problems and worked with teams to develop solutions.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Facilitated successful completion of projects from concept to launch.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Created and managed project plans and timelines.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Licensed Cosmetologist

Bronzeville Barber Salon & Sola Salon
07.2021 - 05.2023
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Assessed customer hair texture, treatment history, and desired outcome to determine services required.
  • Developed loyal following of clients by providing high-quality services.
  • Maintained regular client list and successfully handled walk-in customers.
  • Used social media platforms to promote salon and services.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.

Cashier/ Customer experience

Michaels
08.2019 - 03.2023
  • Maintained clean, organized, and well-stocked checkout areas
  • Engaged with customers while completing cash register transactions
  • Stocked store shelves and end-caps with merchandise
  • Assembled online order pickups and loaded purchases in vehicles
  • Assisted with price markdowns and merchandise changes on shelves
  • Provided information to customers on products or services
  • Trained new retail team members in customer service and company policies
  • Kept customers happy by quickly processing payments and bagging purchases
  • Maintained accurate register totals by carefully counting and securing cash
  • Rang up customer items quickly and accurately
  • Enhanced shopping experiences, directing or escorting to product locations on sales floor
  • Prevented losses by watching for suspicious behavior
  • Fixed checkout merchandise displays with continuous resets during down periods
  • Contributed expertise and insights to improve customer experiences
  • Consistently resolved customer grievances/ collaborating with team members to achieve effective solutions
  • Referred unresolved customer inquiries to designated departments or locations for further investigation
  • Avoided revenue losses with diligent attention to customers' needs and complaints
  • Developed and maintained expertise in relevant product areas to best serve customers' needs.

Creative Director

After School Matters Inc.
04.2018 - 06.2019
  • Led creative team meetings to share ideas and bring actionable plans to fruition
  • Assisted in leading and directing designs and production team for projects, creating unique designs within required timelines
  • Reviewed and approved retouching and proofs for quality assurance
  • Provided direction and supervision for team of art directors and designers
  • Worked alongside entire development team in energetic and creative environment
  • Critiqued other artists' work and gave constructive feedback
  • Collaborated with creative design team to complete projects on tight deadlines
  • Consistently met scheduled and deadlines for all illustration projects.

Education

Licensed Cosmetologist -

Your School of Beauty Culture
01.2021

High School Diploma -

Kenwood Academy High School
Chicago, IL
01.2019

Skills

  • Public speaking (introducing Warren Buffett & the CEO of Illinois Tool Works)
  • PR work for a salon
  • Modeling/ acting (International Performing Arts Academy & school plays)
  • Creative (art, crocheting, design, fashion etc)
  • Leadership
  • Cosmetology (licensed hair stylist)
  • Tech savvy
  • Ability to problem solve
  • Fast Learner
  • Attention to Detail

Timeline

Server

Hooters
04.2023 - Current

Film set Intern

Albany Road
02.2023

Licensed Cosmetologist

Bronzeville Barber Salon & Sola Salon
07.2021 - 05.2023

Cashier/ Customer experience

Michaels
08.2019 - 03.2023

Creative Director

After School Matters Inc.
04.2018 - 06.2019

Licensed Cosmetologist -

Your School of Beauty Culture

High School Diploma -

Kenwood Academy High School

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LAILA GREEN