Laila Hamer

• Oversee and manage the entire project lifecycle of onboarding an enterprise client - from developing and executing the Project Plan, Project Scope and Project Timeline to managing Project Team and Project Stakeholders
• Monitored metrics and developed actionable insights to improve efficiency and took ownership of customer issues and followed problems through to resolution.
• Plan and lead weekly video-based project meetings as well as ensure technical data requirements, milestones, escalating risk and providing project status updates are delivered accurately and on-time
• Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.

• Oversaw project scope, timelines, and budget, resulting in the successful launch of the new infrastructure and improved site reliability metrics
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
• Prepared and submitted project invoices for review and approval.
• Negotiated and managed third-party contracts related to project deliverables.
• Maintained open communication by presenting regular updates on project status to customers.
• Planned, designed, and scheduled phases for large projects.
• Monitored project performance to identify areas of improvement and make adjustments.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Responsible for the coordination and completion of projects using the RACI Chart
• Use the SMART method to evaluate goals.

• Manage innovative office-wide communication infrastructure for 6000 plus users.
• Planned, designed, and scheduled phases for large projects.
• Manage Application Migration
• Monitored project performance to identify areas of improvement and make adjustments.
• Coordinated with IT, Engineering, and cross-functional teams to resolve project issues and mitigate risks.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Inspired and motivated team members as needed to proactively meet commitments

• Designed, developed, and implemented a successful recruitment process to fill more than 500 vacancies.

annually.

• Developed and mentored inside sales staff with a core focus on the understanding and implementation of innovative sales strategies and SOPs.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Educated clients on new products or services to increase customer engagement with brand.
• Facilitated client satisfaction and renewed customer relations to drive growth.
• Worked alongside global business leader to deploy new training strategies.