Laila Hamiter
Philadelphia,PA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Giant Direct Shopper
Giant
07.2023 - 01.2024
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Selected best-quality perishable items such as meat and produce.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Supported colleagues during peak periods by stepping in to assist with various tasks as needed.
- Resolved customer complaints promptly, ensuring high levels of satisfaction and repeat business.
Kitchen Prep Cook
Landmark Americana
05.2020 - 08.2022
- Prepped vegetables and ingredients by washing, chopping and dicing
- Organized and labeled stock of ingredients to maintain needed inventory levels
- Operated grills and steamers to prepare vegetables, potatoes, rice and meats
- Measured and weighed food items to comply with portion requirements
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods
- Prepared variety of foods according to exact instructions and recipe specifications
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses
Stock Associate
Target
08.2021 - 06.2022
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Readied items for sales floor stocking by affixing tags and preparing shelf labels
- Answered customer questions and provided detailed product information
- Assisted customers by finding items quickly to boost store satisfaction
- Removed debris and packaging from boxes and separated for recycling or disposal
- Managed inventory storage in clean and organized fashion
- Checked and pulled defective or expired products from shelves
Education
Bachelor of Science - Business Administration: Real Estate Management
Drexel University
Philadelphia, PA06.2022
Skills
- Google Sheets
- Google Docs
- Google Slides
- Adobe Photoshop
- Adobe Illustrator
- Adobe Indesign
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
- Stock replenishment
- Shelf Stocking
- Sales floor navigation
- Customer Service
Coursework
- Foundations of Business
- Management Information Systems
- Principles of Microeconomics
- Composition and Rhetoric I, II
- Building Entrepreneurial Teams
- Visualization I
- Business Law
- Organizational Behavior
- Marketing
Timeline
Giant Direct Shopper
Giant
07.2023 - 01.2024
Stock Associate
Target
08.2021 - 06.2022
Kitchen Prep Cook
Landmark Americana
05.2020 - 08.2022
Bachelor of Science - Business Administration: Real Estate Management
Drexel University
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