Laila Hatcher
Canton,Michigan
Summary
Positive and upbeat server who makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Party Host
Sky Zone Trampoline Park
Canton, Michigan
05.2021 - 08.2024
- Created an atmosphere conducive to having fun by engaging with guests in conversation or activities.
- Set up tables, chairs, linens, china, glassware, silverware for events according to customer specifications.
- Resolved conflicts between guests or between staff members during events if necessary.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
Server
Texas Roadhouse
Westland, Michigan
01.2024 - 03.2024
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Receptionist
Genesis Hope
Detroit, Michigan
07.2023 - 09.2023
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Updated daily log book with information about visitors entering the premises.
Education
High School Diploma -
Belleville High School
Belleville, MI05-2024
Skills
- Reservation setting
- Attention to Detail
- Catering Coordination
- Teamwork and Collaboration
Affiliations
- Cheer
- Cooking
- Gardening
- Swim
- Band
- Choir
- Content Creator
- Selling My Food
Accomplishments
- Academic Excellence Breakfast
- Honor Roll
- Employee of the Month
Timeline
Server
Texas Roadhouse
01.2024 - 03.2024
Receptionist
Genesis Hope
07.2023 - 09.2023
Party Host
Sky Zone Trampoline Park
05.2021 - 08.2024
High School Diploma -
Belleville High School