Laila Hatcher

Conducted intake for incoming residents, entering data for 300+ cases to ensure accurate record-keeping.

Performed senior wellness checks exceeding 1,000 individuals.

Coordinated over 20 food distributions to support community needs.

Obtained food handler certification to ensure compliance and safety standards.

Provided resources for food, housing, and rental assistance to support over 1,000 individuals in need.

Assisted with food demonstrations by preparing meals to enhance community engagement and education.

• Guided customers in menu selections and accommodated special requests to enhance dining experience.
• Coordinated with team members to deliver prompt service during peak hours, ensuring customer satisfaction.
• Welcomed customers and fostered a friendly atmosphere to promote positive dining interactions.

• Coordinated and executed large-scale parties by planning custom menus and arranging elaborate table settings.
• Designed seating arrangements, decorations, and food supplies to create inviting party environments.
• Created an atmosphere conducive to having fun by engaging with guests in conversation or activities.
• Assisted guests during events by answering questions and resolving concerns, ensuring a positive experience.

Customer service and communication

-delivered attentive high quality service to 100+ guests