Laila Hawkins
Lusby
Summary
Enthusiastic and dependable retail professional with over 3 years of experience in fast-paced customer service environments. Known for delivering excellent guest experiences, maintaining organized sales floors, and collaborating with teams to drive store efficiency. Seeking to bring strong interpersonal skills and retail expertise to a dynamic retail team.
Overview
3
3
years of professional experience
Work History
Front End Cashier / Style Team Member
Target
10.2023 - 08.2024
- Delivered exceptional guest service at checkout and throughout the sales floor.
- Shopped and fulfilled online grocery orders with accuracy and speed.
- Operated POS systems efficiently, handling various payment types.
- Maintained merchandise presentation and organized fitting room areas.
- Supported guest inquiries and returns at the customer service desk.
Cashier
Harris Teeter
03.2023 - 10.2023
- Provided fast, friendly checkout experiences using point-of-sale systems.
- Assisted at customer service with returns, refunds, and product inquiries.
- Restocked and organized shelves for optimal shopping experience.
Sales Associate
TJ Maxx
06.2021 - 10.2023
- Greeted and assisted guests in finding merchandise tailored to their needs.
- Monitored and maintained fitting room cleanliness and security.
- Organized and replenished stock to ensure consistent merchandise availability.
- Unloaded stockroom shipments and supported inventory management.
- Promoted store loyalty programs, increasing customer sign-up rates.
Education
Bachelor’s Degree -
Towson University
Towson, MD05.2027
High School Diploma - undefined
Calvert High School
Prince Frederick, MD01.2021
Skills
- Certified: Stop The Bleed
- Excellent customer service and interpersonal communication
- Strong team collaboration and leadership potential
- Quick learner with proven problem-solving abilities
- Efficient with POS systems and merchandise organization
- Event support and product presentation
- Basic baking and cake decorating skills
- Currency counting
Timeline
Front End Cashier / Style Team Member
Target
10.2023 - 08.2024
Cashier
Harris Teeter
03.2023 - 10.2023
Sales Associate
TJ Maxx
06.2021 - 10.2023
High School Diploma - undefined
Calvert High School
Bachelor’s Degree -
Towson University
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