Laila Jami
Urbana,IL
Summary
I am a friendly and considerate 20 year old college student, who loves to; clean, maintain a safe and comfortable environment for customers and other team members, resolve customer issues/complaints with available solutions, provide timely and thorough participation for closing shifts, and to overall work to the best of my ability to learn and excel. Thank you for your consideration!
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
08.2022 - 05.2024
- Maintaining a clean and organized workspace.
- Made sure to greet customers, and strived to create a safe and comfortable environment for everyone.
- Pleasantly interacted with customers during hectic/busy rushes.
- Recommended products based on customers wishes and past purchases.
- Monitored supply levels at counter and maintained customer areas.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Used patience and understanding with anyone who maybe was having a bad day.
Server/Ice Cream Server
Jarlings Custard Cup
02.2021 - 05.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served frozen treats promptly with focused attention to customers requests/needs.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow.
- Performed opening and closing duties.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Associate of Arts - Fine And Applied Arts/Floral Design
Parkland College
Champaign, IL05.2026
High School Diploma -
Champaign Central High School
Champaign, IL05.2022
Skills
- Closing duties
- Order Taking
- Cash Register Operation
- Safe Food Handling
- POS Systems
- Conflict Mediation
- Cleaning and sanitizing
- Stocking Supplies and Retail Products
- Order Preparation
- Quality Control
- Food Storage Management
- Cleanliness
Hobbies
- Drawing
- Painting
- Reading
- Cooking
- Gardening
- Watching movies
- Cozy video games
Timeline
Barista
Starbucks
08.2022 - 05.2024
Server/Ice Cream Server
Jarlings Custard Cup
02.2021 - 05.2022
Associate of Arts - Fine And Applied Arts/Floral Design
Parkland College
High School Diploma -
Champaign Central High School