Summary
Overview
Work History
Education
Skills
Customsection
Timeline
Generic

Laila Jones

Birmingham,AL

Summary

As a dedicated customer service worker with over 5 years of experience in the hospitality industry, I have honed my skills in providing exceptional customer service and creating memorable dining experiences. I am skilled in time management, teamwork, communication and conflict resolution. Throughout my career, I have consistently received positive feedback from guests for my friendly demeanor and efficient service. One of my most impressive achievements includes increasing customer satisfaction scores by 15% through personalized service and attention to detail. My ability to handle high-pressure situations, manage multiple tasks, and build rapport with guests makes me a valuable asset to any team.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

Bayhost

TopGolf
05.2023 - Current
  • Welcome and assist guests, ensuring a memorable experience through attentive service and menu guidance
  • Maintain high standards of cleanliness and safety, consistently adhering to health regulations
  • Address guest complaints swiftly, providing effective resolutions to enhance satisfaction
  • Collaborate with team members to ensure smooth operations and exceptional guest experiences
  • Facilitate engaging guest interactions, driving repeat visits and enhancing customer loyalty through personalized service
  • Implement stringent safety protocols, ensuring compliance with health regulations and maintaining a secure environment for guests.

Server

Chilis
06.2021 - 02.2022
  • Attend to customers upon entrance
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Participated in ongoing professional development opportunities aimed at enhancing skills.
  • Contributed to positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Front End Associate

Walmart
05.2020 - 09.2021
  • Participated actively in team meetings, contributing valuable input on strategies for improving overall frontend development processes.
  • Assisted in the development process from concept to completion, ensuring timely project delivery without compromising quality standards.
  • Provided support and training to junior developers, fostering a collaborative team environment that encouraged continuous learning and growth.
  • Adhered to retail laws and regulations, ensuring compliance and operational integrity
  • Managed time effectively, prioritizing tasks to meet store standards and customer needs
  • Eager to learn quickly and work diligently, demonstrating strong work ethics and punctuality in all tasks.

Education

Tennessee State University
Nashville, TN
08.2022 - 05.2026

High school diploma -

Ramsay Highschool
Birmingham, AL
06.2022

Skills

  • Time management
  • Teamwork
  • Adaptability
  • Communication
  • Attention to detail
  • Customer service
  • Problem-solving
  • Conflict resolution
  • Punctuality
  • Leadership
  • Event planning
  • Coding
  • Research skills
  • Critical thinking
  • Creativity
  • Organizational skills
  • Maintaining Composure

Customsection


 

Senior Class Parliamentarian:


  • Meeting Coordination: Organize and facilitate class meetings, ensuring that agendas are followed and discussions stay on track.
  • Record Keeping: Takes detailed minutes of meetings, documenting decisions made and actions to be taken.
  • Communication: Acts as a liaison between the student body and the school administration, communicating the needs and concerns of their peers.
  • Event Planning: Help with planning and coordinate senior class events, such as prom, senior trips, and graduation activities.
  • Policy Enforcement: Ensures that all parliamentary procedures and school policies are adhered to during meetings and events.
  • Leadership: Often took leadership roles within the student government, guiding discussions and helping to resolve conflicts.


Secretary of Youth In Government: 


  • Documentation: Take detailed minutes during meetings, ensuring that all discussions and decisions are accurately recorded.
  • Communication: Distribute meeting agendas, minutes, and other important documents to members, keeping everyone informed and up-to-date.
  • Organization: Help organize events, such as conferences and debates, ensuring that all logistical details are handled efficiently.
  • Support: Assist other officers and members with various tasks, providing support wherever needed to ensure the success of the program.
  • Record Keeping: Maintain accurate records of attendance, membership, and any other relevant information.


President of Planning Committee: 


  • Coordinating Meetings: Schedule and lead committee meetings, ensuring we cover all necessary topics and make informed decisions. Delegating Tasks: Assign specific tasks to committee members based on their strengths and interests, ensuring that everyone contributes effectively.
  • Overseeing Plans: Develop and oversee the execution of detailed plans for events, making sure every aspect is considered and addressed., Budget Management: Manage the budget for events, ensuring we allocate resources wisely and stay within financial limits.
  • Communication: Serves as the main point of contact between the committee and other stakeholders, keeping everyone informed and aligned with our goals.
  • Problem-Solving: I address any issues that arise during the planning process, finding solutions to keep everything on track.

Timeline

Bayhost

TopGolf
05.2023 - Current

Tennessee State University
08.2022 - 05.2026

Server

Chilis
06.2021 - 02.2022

Front End Associate

Walmart
05.2020 - 09.2021

High school diploma -

Ramsay Highschool
Laila Jones