Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laila King

Tampa,FL

Summary

A highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience

Work History

Outside Sales Account Executive

Linked Management
Tampa, FL
07.2023 - 08.2023
  • Demonstrated products to potential customers and answered questions to close sales.
  • Educated customers on product features and technical details to highlight benefits.
  • Closed product sales to increase revenue and build client loyalty.
  • Maintained open communication with leadership to facilitate business development.
  • Conducted customer needs analysis to deliver relevant products or services.
  • Obtained sales leads through networking groups, referral partners and face-to-face sessions with companies.
  • Utilized upselling techniques to maximize revenue.
  • Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
  • Developed dynamic sales presentations to build urgency with prospects.
  • Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.

Customer Service Representative

Policy Scout
Tampa, FL
06.2023 - 07.2023
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Built and maintained knowledge of health insurance service offerings to promote additional sales to existing customers.
  • Answered customer questions about services and recommended appropriate solutions.
  • Created successful strategies to develop and expand customer sales.
  • Identified customer needs to deliver relevant product solutions and promotions
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Greeted customers to determine wants or needs.
  • Educated customers on health insurance features and technical details to highlight benefits.
  • Entered, updated and maintained comprehensive and up-to-date customer information in CRM database.
  • Called potential customers to assess health insurance needs and present value propositions.

Bakery Worker

Walmart
Riverview, FL
05.2023 - 06.2023
  • Operated ovens, proofers, fryers, sheeters, rounders, scales and mixers for bakery
  • Arranged baked goods in attractive displays inside bakery cases to increase sales.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
  • Operated POS system to process bakery sales transactions.
  • Used bread slicers and other bakery equipment to handle high-volume operations needs.
  • Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
  • Labeled bakery items by inputting data into digital weighing machine.
  • Personalized cakes by writing desired words or adding other customizations.
  • Assisted bakery manager with coordinating product ordering, receiving and stocking.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Placed special orders or called other stores to find desired items.

Personal Shopper

Walmart
Riverview, FL
03.2023 - 06.2023
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Secured and stored items until customer pickup.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Listened to customer needs to identify and recommend best products and services.
  • Greeted customers and answered product or service questions.
  • Assisted teammates with daily tasks during peak periods.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Scanned items when pulling from shelves to update system stock information.
  • Suggested comparable products to replace out-of-stock items.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings.
  • Completed pickup and shopping orders for customers within local area.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Followed application instructions closely and reviewed deliveries to minimize errors.
  • Maximized hourly rate by organizing shopping trips and planning efficient routes.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Replenished and arranged items to maintain appearance.
  • Analyzed sales space capacities based on system parameters, securing high stock availability.

Starbucks Barista

Bush Gardens
Tampa, FL
03.2021 - 10.2022
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Collected payments and provided accurate change.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Utilized POS system to receive and process customer payments.
  • Input orders into point of sale system and handled customer payments.
  • Ordered and received supplies to restock beverage items.
  • Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
  • Checked brewing equipment for proper functionality.
  • Recommended pastries and sandwiches to pair with customers' beverages.
  • Restocked product displays based on demand and projected sales.
  • Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
  • Described menu items to customers and suggested appealing products.

Education

High School Diploma -

Tampa Bay Tech High School
Tampa, FL
05.2020

Bachelor of Science - Health Science Concentrated in Biological Studies

University of South Florida
Tampa, FL

Skills

  • Responding to Difficult Customers
  • Customer Retention Strategies
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Call Documentation
  • Detail-Oriented
  • Quality Evaluation
  • Problem Anticipation and Resolution
  • Customer Account Management
  • Upselling Products and Services
  • Preventive Maintenance
  • Documentation and Reporting
  • Verifying Order Accuracy
  • Planning and Organization
  • Credit Card Payment Processing
  • Upbeat and Outgoing Attitude
  • Deadline Driven
  • Adaptive Team Player
  • Friendly, Positive Attitude
  • Active Listening
  • Reliable & Trustworthy
  • Data Management

Timeline

Outside Sales Account Executive

Linked Management
07.2023 - 08.2023

Customer Service Representative

Policy Scout
06.2023 - 07.2023

Bakery Worker

Walmart
05.2023 - 06.2023

Personal Shopper

Walmart
03.2023 - 06.2023

Starbucks Barista

Bush Gardens
03.2021 - 10.2022

High School Diploma -

Tampa Bay Tech High School

Bachelor of Science - Health Science Concentrated in Biological Studies

University of South Florida

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Laila King