Laila Knoten
New Orleans,USA
Summary
Reliable and customer-focused professional with hands-on experience in fast-paced restaurant environments and
certified expertise in guest service. Currently pursuing an Associate Degree in Nursing, bringing strong
communication, time management, and teamwork skills. Committed to providing compassionate care and excellent
service, with a proven ability to handle multiple tasks efficiently while maintaining attention to detail. Ready to
contribute a positive attitude and dedication to patient well-being in a healthcare setting.
Overview
4
4
years of professional experience
Work History
Cashier
Rouses Market
12.2025 - Current
- Delivered fast, friendly, and accurate service at both the front counter and drive-thru.
- Took and processed customer orders using POS system, handling cash and electronic payments with precision.
- Prepared food items according to strict quality, portion, and safety standards.
- Maintained a clean and organized work environment, including dining area, kitchen, and restrooms.
- Worked collaboratively with team members to ensure smooth operations during high-volume hours.
- Consistently met company standards for speed of service and customer satisfaction.
- Trained new team members on procedures, safety guidelines, and customer service expectations.
Crew Member
Raising Cane's
06.2023 - 06.2025
- Delivered fast, friendly, and accurate service at both the front counter and drive-thru.
- Took and processed customer orders using POS system, handling cash and electronic payments with precision.
- Prepared food items according to strict quality, portion, and safety standards.
- Maintained a clean and organized work environment, including dining area, kitchen, and restrooms.
- Worked collaboratively with team members to ensure smooth operations during high-volume hours.
- Consistently met company standards for speed of service and customer satisfaction.
- Trained new team members on procedures, safety guidelines, and customer service expectations.
Cashier
Wingstop
01.2023 - 11.2023
- Greeted customers, took orders in-person and by phone, and ensured accuracy and satisfaction with every transaction.
- Handled cash, credit, and online payment systems efficiently and responsibly.
- Maintained a clean and organized front-of-house environment, including counters, drink stations, and guest seating.
- Collaborated with kitchen staff to ensure timely and correct food preparation.
- Assisted in restocking supplies, organizing delivery orders, and closing duties at the end of shifts.
Hostess
Bobby Herbert's Cajun Cannon
05.2022 - 10.2022
- Greeted guests with a welcoming and professional demeanor, creating a positive first impression.
- Managed high-volume seating during peak hours while maintaining accurate waitlists and ensuring timely table turnover.
- Used reservation and seating software to optimize table assignments and reduce wait times.
- Communicated with servers and kitchen staff to ensure smooth coordination between front and back of house.
- Assisted with bussing tables, resetting dining areas, and maintaining cleanliness throughout the shift.
- Resolved guest concerns calmly and professionally, helping maintain a positive dining experience.
Education
Associate Degree - Nursing
Delgado Community College
New Orleans, LA05.2029
High School Diploma - undefined
Eleanor McMain
New Orleans, LA05.2024
Skills
- Customer Service & Communication
- Cash Handling & POS Systems
- Attention to Detail
- Food Safety & Preparation
- Customer service
- Telephone reception
- Reservation coordination
- Friendly, positive attitude
- Basic Healthcare Knowledge (in progress)
- Time Management & Multitasking
- Organizational Skills
LANGUAGE
English Fluent
Certificates
Certified Guest Service Professional (CGSP)
American Hotel & Lodging Association / Educational Institute
Issued: April 9, 2024
Earned through successful completion of hospitality training and guest service assessment, reflecting high standards
of professionalism in customer interaction.
HTMP Year 1 – Hospitality & Tourism Management Program
American Hotel & Lodging Educational Institute
Issued: April 11, 2024
Completed foundational training in hospitality and tourism, demonstrating knowledge of hotel operations, customer
service, and workplace skills.
Timeline
Cashier
Rouses Market
12.2025 - Current
Crew Member
Raising Cane's
06.2023 - 06.2025
Cashier
Wingstop
01.2023 - 11.2023
Hostess
Bobby Herbert's Cajun Cannon
05.2022 - 10.2022
High School Diploma - undefined
Eleanor McMain
Associate Degree - Nursing
Delgado Community College