Summary
Overview
Work History
Education
Skills
Timeline
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Laila Maina

Operations Manager/ Administrative Manager
Frankfort,KY

Summary

Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Motivated sales professional offering progressive sales and marketing experience. Highly results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent stellar performance against target sales goals and customer service expectations. Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.

Overview

12
12
years of professional experience

Work History

Manager of Business Development and Sales

Spotless & Flawless Cleaning Services
Dubai, United Arab Emirates
01.2014 - Current
  • Refined organizational structure to consolidate, streamline and delineate necessary functions.
  • Developed quarterly business plans to evaluate cost projections.
  • Negotiated and drafted contracts with business partners, clients and vendors, saving company over $40,000
  • Managed divisional marketing, advertising and new product development.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Completed schedules, shift reports and other business documentation.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Identified and solved internal problems related to employee turnover by revamping training approaches.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Assistant Store Manager

Northridge Car Rental
Dubai, UAE
06.2010 - 01.2014
  • Identified and solved issues with production, workforce and material sourcing to drive business objectives.
  • Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
  • Resolved issues and recommended actions based on production and compliance reports.
  • Planned, created, tested, and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Provided assistance to customers requiring help by carrying-out and loading purchases.
  • Managed multiple tasks in high-volume environment.
  • Processed customer orders and accurately entered into order system.
  • Developed detailed plans based on broad guidance and direction.
  • Delivered training for staff development, change management and materials, process and technical controls.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Gathered financial information, prepared documents, and closed books.
  • Created budgets and forecasts for management group to meet regular accounting deadlines.
  • Conducted detailed technical and analytical review of federal/state corporate, partnership and S corporation tax returns, FAS 109 provisions, and quarterly estimates prepared by associates.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and cash and banking reconciliations.
  • Modified comprehensive financial reporting package to reflect growing organizational complexity.

Education

Associate of Science - Nursing

Bluegrass Community And Technical College
Lexington, KY
11.2021 - Current

Skills

    Planning and execution

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Timeline

Associate of Science - Nursing

Bluegrass Community And Technical College
11.2021 - Current

Manager of Business Development and Sales

Spotless & Flawless Cleaning Services
01.2014 - Current

Assistant Store Manager

Northridge Car Rental
06.2010 - 01.2014
Laila MainaOperations Manager/ Administrative Manager