Laila Moffett
Jacksonville,US
Summary
Customer-oriented General Manager with 3 years of experience focused on increasing production and minimizing downtime, including phlebotomy experience in healthcare settings. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Phlebotomist
CSL Plasma
07.2023 - 06.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Verified patients' identification for proper sample collection.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
General Manager
Tropical Smoothie Cafe
05.2020 - 04.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Trained employees on duties, policies, and procedures
- Recruited, interviewed, and hired qualified staff for open positions
- Created schedules and monitored payroll to maintain budget
- Supervised employees through planning, assignment and direction
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
Education
Biology
Clark Atlanta University
Atlanta, GAHigh School Diploma -
Jean Ribault High School
Jacksonville, FL05.2019
Skills
- Venipuncture
- Order of draw
- Patient Care
- Specimen handling
- Butterfly needle technique
- HIPAA Compliance
- Patient confidentiality
- Communication abilities
- Patient support
- Quality Control
- Staff Management
- Customer Service
Certification
Phlebotomy certification
Timeline
Phlebotomist
CSL Plasma
07.2023 - 06.2024
General Manager
Tropical Smoothie Cafe
05.2020 - 04.2023
Biology
Clark Atlanta University
High School Diploma -
Jean Ribault High School
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