Summary
Overview
Work History
Education
Skills
Timeline
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Laila Murdock

Fairbanks,AK

Summary

Talented Reporter enthusiastic about shaping public opinion on key issues. Highly effective at working a clear narrative. Proficient in research, writing and delivery.

Overview

10
10
years of professional experience

Work History

News Reporter

KTVF/KXDF News
06.2023 - 07.2023
  • Researched and produced daily news reports.
  • Crafted well-written news stories based on facts and edited content when time and space required it.
  • Interviewed individuals from all walks of life and all cultures for breaking news stories.
  • Provided field reporting during major events to gather and share reactions from individuals directly impacted.
  • Transcribed interviews for news stories and wrote scripts for TV broadcasting based on interviews.

Client Care Specialist

Robinson And Ward, P.C.
05.2019 - 05.2023
  • Explained available products and services, demonstrated features and used persuasive communication strategies to redirect concerns.
  • Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Answered customer questions via telephone, email and live chat services.
  • Went over invoices, payment, and services with clients

Waitress

Jarobs Food Truck LLC
05.2013 - 05.2016
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Took on catering and management roles

Education

Bachelor of Arts - Journalism

Howard University
Washington, DC
05.2027

High School Diploma -

Hutchison High School
Fairbanks, AK
05.2023

Skills

  • Associated Press (AP) Style
  • Public Relations
  • Information Analysis
  • Community Events
  • Reporter Support
  • Research Skills
  • Critical Thinking
  • TV Broadcasting

Timeline

News Reporter

KTVF/KXDF News
06.2023 - 07.2023

Client Care Specialist

Robinson And Ward, P.C.
05.2019 - 05.2023

Waitress

Jarobs Food Truck LLC
05.2013 - 05.2016

Bachelor of Arts - Journalism

Howard University

High School Diploma -

Hutchison High School

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Laila Murdock