Laila Murdock
Fairbanks,AK
Summary
Talented Reporter enthusiastic about shaping public opinion on key issues. Highly effective at working a clear narrative. Proficient in research, writing and delivery.
Overview
10
10
years of professional experience
Work History
News Reporter
KTVF/KXDF News
06.2023 - 07.2023
- Researched and produced daily news reports.
- Crafted well-written news stories based on facts and edited content when time and space required it.
- Interviewed individuals from all walks of life and all cultures for breaking news stories.
- Provided field reporting during major events to gather and share reactions from individuals directly impacted.
- Transcribed interviews for news stories and wrote scripts for TV broadcasting based on interviews.
Client Care Specialist
Robinson And Ward, P.C.
05.2019 - 05.2023
- Explained available products and services, demonstrated features and used persuasive communication strategies to redirect concerns.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Answered customer questions via telephone, email and live chat services.
- Went over invoices, payment, and services with clients
Waitress
Jarobs Food Truck LLC
05.2013 - 05.2016
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Took on catering and management roles
Education
Bachelor of Arts - Journalism
Howard University
Washington, DC05.2027
High School Diploma -
Hutchison High School
Fairbanks, AK05.2023
Skills
- Associated Press (AP) Style
- Public Relations
- Information Analysis
- Community Events
- Reporter Support
- Research Skills
- Critical Thinking
- TV Broadcasting
Timeline
News Reporter
KTVF/KXDF News
06.2023 - 07.2023
Client Care Specialist
Robinson And Ward, P.C.
05.2019 - 05.2023
Waitress
Jarobs Food Truck LLC
05.2013 - 05.2016
Bachelor of Arts - Journalism
Howard University
High School Diploma -
Hutchison High School
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