Laila Narcisse

During my tenure at Potbelly, I have not only developed meaningful connections with my associates but have also enhanced my ability to effectively engage with a diverse range of customers. Regardless of their initial mood upon entering the shop, I consistently ensure they leave with a positive experience. Using my time management and organizational skills, along with my gained knowledge in marketing, communication, and customer service, I excel in this fast-paced environment. My previous work experiences, coupled with my time at Potbelly, have allowed me to refine my skills across various areas. Through my dedication and hard work, I have achieved a pay raise, further reflecting my commitment to excellence.

• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Built a loyal clientele base through exceptional customer service and personalized care.
• Adapted easily to clients'' needs and preferences, providing a variety of services from cuts and color to extensions and specialty treatments.
• Managed reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.
• Answered phone calls and emails to schedule client appointments.
• Demonstrated thorough knowledge of all salon products and services.
• Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Increased salon revenue through effective upselling of products and services.
• Stayed up-to-date on current trends and techniques in cosmetology, incorporating them into daily practices.
• Assisted in inventory management by tracking product usage and placing orders as needed to maintain adequate stock levels.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Grew sales with great work ethic, individualized beauty care plans and positive attitude.
• Researched latest trends in hair and makeup to stay updated on color, style, and technique.
• Maintained client treatment records and designed long-term care programs for return customers.
• Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
• Offered professional cuts, color services and extensions to salon customers.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
• Maintained regular client list and successfully handled walk-in customers.
• Assessed customer hair texture, treatment history, and desired outcome to determine services required.
• Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.

My time spent at Newk's provided me with invaluable hands-on experience in the kitchen environment. During this time, I had the opportunity to work on the expo line, which strengthened my communication, time management, and organizational skills. Additionally, I was promoted to the role of certified trainer, where I effectively trained up to five people, which led to outstanding results.

• Trained Host

• Customer service

• Kitchen training

• Prep training

• Delivery training

• Certified trainer

• trained expo

During my time at In-N-Out, my first job, I developed exceptional customer service and hospitality skills, earned host certifications, and received kitchen training. My dedication and hard work resulted in two promotions. I established meaningful connections with customers, aligning with the positive environment and In-N-Out's mission of building customer trust.

• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Answered customer questions about hours, menu and merchandise information
• Completed daily side work and opening and closing duties without fail.
• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.