Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Laila Ouedraogo

Norfolk,VA

Summary

Proven Hostess with a track record of enhancing guest experience at Red Robin by efficiently reducing wait times and maintaining a clean, welcoming environment. Expert in customer service and interactive communication, adept at guest complaint resolution and sanitation practices. Excelled in multitasking and greeting guests, ensuring a warm and friendly dining atmosphere.

Overview

3
3
years of professional experience

Work History

Hostess

Red Robin
05.2024 - 08.2024
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Hostess

Crafty Crab
01.2022 - 08.2023
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

Bachelor of Science - Speech Language Pathology

Old Dominion University
Norfolk, VA
05-2027

Skills

  • Cleaning and sanitation
  • Customer service expertise
  • Interactive communication skills
  • Greeting guests
  • Guest complaint resolution

Languages

French
Limited Working

Timeline

Hostess

Red Robin
05.2024 - 08.2024

Hostess

Crafty Crab
01.2022 - 08.2023

Bachelor of Science - Speech Language Pathology

Old Dominion University

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Laila Ouedraogo