Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laila Powell

Richmond

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Receptionist

Towerloan
07.2023 - 06.2024
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Acted as first point of contact and set appointments for prospective clients.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.

FRONT DESK ASSISTANT

Quitman County Tax Office
05.2022 - 06.2023
  • Performed data entry tasks into computerized systems accurately and efficiently
  • Inspected visitor identification cards prior to granting access to premises
  • Participated in staff meetings to discuss ways of improving customer service experience
  • Greeted and welcomed guests in a friendly and professional manner, providing prompt service
  • Verified accuracy of charges on invoices before sending them out for payment
  • Maintained cleanliness and order of the front desk area, ensuring that all materials were organized properly
  • Coordinated with other departments as needed for smooth operations
  • Provided excellent customer service to all visitors by answering questions and resolving issues promptly
  • Handled confidential information in accordance with established protocols
  • Operated multi-line telephone system to answer incoming calls, transfer callers to appropriate personnel, or take messages as needed
  • Demonstrated strong organizational skills while managing multiple tasks simultaneously with accuracy and efficiency
  • Utilized Microsoft Office Suite to create documents like letters or forms.

CUSTOMER SERVICE SUPPORT REPRESENTATIVE

Amazon Fulfilment Center
02.2021 - 04.2022
  • Communicated product features, advantages, and benefits to customers
  • Adapted to and remained flexible in changing, fast-paced work environment
  • Worked with management teams to develop annual sales plans, goals, and targets
  • Maintained accurate records of all customer interactions, transactions, inquiries, and complaints
  • Applied problem-solving skills towards resolving complex issues related to customers' accounts quickly and efficiently
  • Responded promptly to client inquiries regarding their account status or any other concerns they may have had
  • Built trust with customers through personalized conversations
  • Handled high volumes of incoming calls from customers while maintaining quality standards for call duration time
  • Performed outbound calls as needed to provide proactive customer service or sales support services
  • Employed active listening skills to accurately assess customer needs and provide appropriate solutions
  • Followed established procedures during calls with customers.

CUSTOMER SERVICE REPRESENTATIVE

Walmart (Remote)
07.2019 - 01.2021
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Responded to telephone inquiries and complaints following standard operating procedures
  • Followed up with customers regarding product functionality and overall satisfaction
  • Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided
  • Met daily customer service quotas with a focus on quality
  • Displayed strong organizational skills while managing multiple projects simultaneously
  • Maintained an updated knowledge base of current products, services, pricing, promotions
  • Identified opportunities for upselling additional products or services based on customer needs
  • Utilized problem-solving techniques to identify solutions for complex customer inquiries
  • Addressed customers courteously using suitable methods and problem-solving skills
  • Remained open to feedback from supervisor and peers to build and improve skill set
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
  • Provided account information to customers and explained bill service policies and customer rights
  • Tracked all incoming calls and emails from customers using appropriate software applications
  • Processed orders, returns, and exchanges in an accurate and efficient manner
  • Monitored daily performance metrics such as call volume, wait times, resolution times
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
  • Logged details of customer service calls in computer system following correct protocols.

SECRETARY

Earl Taylor Janitorial Service
12.2018 - 06.2019
  • Responded to inquiries from internal and external parties to facilitate communication or provide direction
  • Managed department schedule by maintaining calendars for department personnel and arranging meetings or travel
  • Facilitated requests by answering or referring customer inquiries in person or on telephone
  • Performed data entry and generated reports
  • Liaised with other departments to coordinate housekeeping activities
  • Responded promptly to customer complaints regarding cleanliness issues
  • Created reports to document daily activities, labor costs, and other relevant information
  • Established schedules for janitors ensuring sufficient coverage at all times
  • Performed administrative duties such as budgeting, payroll processing, scheduling work hours
  • Identified areas where improvements could be made in order to increase efficiency within the department
  • Evaluated and justified supplies, equipment, and purchases to maintain department budget.

Education

HIGH SCHOOL DIPLOMA -

Provine High School

Skills

  • Leadership
  • Time Management
  • Critical Reasoning
  • Teamwork
  • Communication
  • Customer Service
  • Credit and Cash Payments
  • Front Desk Operations
  • Mail and Packages
  • Office Management
  • Eligibility Rules
  • Benefits Explanations
  • Upselling Products and Services
  • Organizational Skills
  • High-Volume Environments
  • Providing Feedback
  • Customer Accounts Management
  • Voice and Data Service Migration
  • Customer Communication and Empathy
  • Mail handling
  • Document Management
  • Document scanning and digitization

Telephone skills

Data Entry

Verbal and written communication

Customer/Client relations

Scheduling

Data inputting

Office Administration

File Management

Clerical Support

Timeline

Receptionist

Towerloan
07.2023 - 06.2024

FRONT DESK ASSISTANT

Quitman County Tax Office
05.2022 - 06.2023

CUSTOMER SERVICE SUPPORT REPRESENTATIVE

Amazon Fulfilment Center
02.2021 - 04.2022

CUSTOMER SERVICE REPRESENTATIVE

Walmart (Remote)
07.2019 - 01.2021

SECRETARY

Earl Taylor Janitorial Service
12.2018 - 06.2019

HIGH SCHOOL DIPLOMA -

Provine High School

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Laila Powell