Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Laila Rana

Bethesda,MD

Summary

Developed comprehensive customer service and communication skills in fast-paced environment. Gained proficiency in customer relationship management and digital communication tools. Seeking to transition into new field, leveraging these skills to contribute effectively in different setting.

Overview

2
2
years of professional experience

Work History

BDC Agent

Koons Tysons Toyota
07.2025 - 09.2025
  • Tracked customer interactions using CRM software, ensuring timely follow-ups and accurate recordkeeping.
  • Assisted in the development of promotional materials, resulting in increased brand awareness among target demographics.
  • Provided comprehensive product knowledge to potential buyers, increasing overall sales conversions.
  • Maintained a high level of professionalism while interacting with clients, fostering strong relationships.
  • Participated actively in ongoing training programs provided by the dealership to continuously improve skills.
  • Managed inbound calls efficiently, resolving concerns and facilitating vehicle sales appointments.
  • Implemented new strategies for reaching out to potential leads, resulting in increased appointment bookings.

Accounting Internship

Koons of Tysons Corner
07.2023 - 08.2023
  • Processed invoices and payments, ensuring accounts payable and receivable were accurately maintained
  • Managed filing and administrative tasks, streamlining workflows and improving team efficiency
  • Monitored in preparing financial reports using QuickBooks and Excel to track monthly expenses and revenue
  • Compiled income statements and balance sheets for internal reporting

Education

BBA - Marketing

University of Maryland, College Park
College Park, MD
05-2028

No Degree - Marketing

High Point University
High Point, North Carolina
05-2025

High School Diploma - General Education

Walt Whitman High School
Bethesda, Maryland
06.2024

Skills

  • Digital Art & Design: Adobe Photoshop, Illustrator, Procreate
  • Content Creation: Photography, Videography, Graphic Design (Canva, Adobe Photoshop, Premiere Pro)
  • Video Editing Software (Adobe Premiere, Final Cut Pro)
  • Collaboration: Working effectively with different departments or stakeholders
  • Scheduling & Planning: Efficiently organizing calendars, meetings, and project timelines
  • Customer service
  • Problem-solving abilities
  • Multitasking Abilities
  • Team collaboration
  • Adaptability and flexibility
  • Effective communication
  • Customer engagement

Websites

Timeline

BDC Agent

Koons Tysons Toyota
07.2025 - 09.2025

Accounting Internship

Koons of Tysons Corner
07.2023 - 08.2023

High School Diploma - General Education

Walt Whitman High School

BBA - Marketing

University of Maryland, College Park

No Degree - Marketing

High Point University

Similar Profiles

CREATE PROFILE