Laila Rocafort
Jenison,Michigan
Summary
Dynamic childcare assistant with experience in customer service and team collaboration. Known for strong conflict resolution skills and a commitment to ensuring everyone's safety. Ready to meet customers' needs through effective communication and proactive engagement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Childcare Assistant
The City of East Lansing
East Lansing, Michigan
10.2024 - Current
- Communicated with parents about children's progress and daily experiences.
- Supervised children during playtime and structured activities to ensure safety.
- Collaborated with staff to implement behavior management strategies in the classroom.
- Secured indoor and outdoor premises to protect children.
Server
Olive Garden Restaurant
Grandville, Michigan
06.2025 - 08.2025
- Provided excellent customer service to enhance guest dining experiences.
- Processed payments accurately and efficiently using restaurant POS system.
- Collaborated with team members to ensure smooth restaurant operations during peak hours.
- Greeted customers, answered questions, and recommended specials to increase profits.
Childcare Assistant
Jenison Public Education
Jenison, Michigan
08.2022 - 08.2025
- Supervised children during playtime and structured activities to ensure safety.
- Communicated with parents about children's progress and daily experiences.
- Secured indoor and outdoor premises to protect children.
- Engaged children in meaningful conversations regarding their day-to-day experiences.
Education
Bachelor of Science - Chemistry
Michigan State University
East Lansing, MI05-2028
High School Diploma -
Jenison High School
Jenison, MI05-2024
Skills
- Effective communication
- Child supervision
- Conflict resolution
- Customer service
- Team collaboration
- Problem solving
- CPR training
Languages
Spanish
Professional
Accomplishments
Deans list at Michigan State's Lyman Briggs College
Affiliations
Women in STEM club
Certification
BLS Certification 03/2025 - 03/2027
Timeline
Server
Olive Garden Restaurant
06.2025 - 08.2025
Childcare Assistant
The City of East Lansing
10.2024 - Current
Childcare Assistant
Jenison Public Education
08.2022 - 08.2025
Bachelor of Science - Chemistry
Michigan State University
High School Diploma -
Jenison High School
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