Laila Salib

• Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
• Provided on-the-job training to newly hired workers and team members.
• Set up machines to start production cycles and controlled machine settings.
• Performed quality assurance tasks to promote accuracy and minimize mistakes.
• Kept accurate records of defective units or products.

• Greeted all customers warmly to build welcoming and positive atmosphere within store.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers by answering questions and fulfilling requests.
• Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Connected with customers to support positive transaction experiences and address service concerns.
• Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
• Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
• Maintained presentable customer areas with diligent cleaning and proactive recovery management.
• Mentored new team members on sales software system operation.
• Answered questions about store policies and addressed customer concerns.
• Worked closely with shift manager to solve problems and handle customer concerns.

• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
• Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.

Greeted all customers warmly to build welcoming and positive atmosphere within store.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Met customer service goals and exceeded customer expectations.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
• Increased sales by offering advice on purchases and promoting additional products.
• Maintained presentable customer areas with diligent cleaning and proactive recovery management.
• Mentored new team members on sales software system operation.
• Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
• Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
• Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
• Connected with customers to support positive transaction experiences and address service concerns.
• Helped customers complete purchases, locate items, and join reward programs.