Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
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Laila Serageldin

Nashville,TN

Summary

Positive Shift leader, experienced professional with a strong background in customer service-related roles. Proficient in work development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

6
6
years of professional experience

Work History

Shift Leader

McDonald's
Jackson, TN
01.2024 - 10.2024
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Assisted in training new employees on shift operations.
  • Scheduled team members for shifts based on business needs and customer demand.
  • Resolved customer complaints promptly and professionally.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Confirmed accuracy of daily sales reports before submitting them to management for review.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Adhered to all health code regulations while preparing food items for customers.
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
  • Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Reviewed time sheets for accuracy before submitting them for payroll processing.

Cashier

Zaxby's Chicken Fingers & Buffalo Wings
Jackson, TN
03.2021 - 06.2022
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.

Crew Team Member

SUBWAY®Restaurants
Jackson , TN
01.2019 - 01.2020
  • Assisted customers with orders and inquiries.
  • Organized stockroom shelves to maximize space efficiency.
  • Maintained cleanliness of store by sweeping, mopping, and dusting surfaces.
  • Greeted customers in a friendly manner upon entering the store.
  • Restocked items on shelves as needed.
  • Operated cash register accurately and efficiently.
  • Answered customer questions regarding product features, pricing, availability.
  • Provided excellent customer service at all times.
  • Adhered to safety protocols when handling hazardous materials or working with heavy machinery.
  • Performed store opening and closing procedures as directed by management team.
  • Collaborated with other crew members to complete tasks quickly and efficiently.
  • Inspected equipment for proper functioning prior to use.
  • Reported any maintenance issues immediately to supervisor or manager.
  • Ensured that products are properly labeled before placing them on shelves.
  • Replenished inventory levels when necessary.
  • Monitored expiration dates of food products.
  • Prepared sandwiches and drinks for customers according to their specifications.
  • Cleaned work areas regularly throughout shift.
  • Followed all safety regulations while operating machinery or handling chemicals.
  • Greeted customers and cultivated positive experiences in line with company standards.
  • Washed dishes, cleaned countertops and sanitized high-use areas.
  • Fielded hundreds of customer requests on daily basis varying in complexity and volume with urgency and professionalism.
  • Swept, vacuumed and dusted areas periodically to maintain impeccable cleanliness.
  • Followed orders of senior leadership with exacting accuracy in moment and without question.
  • Resolved conflict according to company protocols.
  • Served food quickly for positive guest experiences.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Wiped down tables and equipment, swept and refilled stock.
  • Organized and restocked supplies to support operations and team productivity.
  • Drove team success by quickly completing assigned tasks.

Education

High School Diploma -

Penn Foster High School
Online
01-2024

Skills

  • Safety processes and procedures
  • Staff education and training
  • Positive Attitude
  • Flexible Schedule
  • Professional Appearance
  • Cash Handling
  • Rules Enforcement
  • Assigning Work

Affiliations

One thing about me is that i love to read, i love reading because it helps me to better analyze the situations i might encounter in the future, as well as understanding a storyline properly. I also enjoy spending time with family & friends.

Languages

English
Full Professional

Accomplishments

  • diploma

Timeline

Shift Leader

McDonald's
01.2024 - 10.2024

Cashier

Zaxby's Chicken Fingers & Buffalo Wings
03.2021 - 06.2022

Crew Team Member

SUBWAY®Restaurants
01.2019 - 01.2020

High School Diploma -

Penn Foster High School

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Laila Serageldin