Laila Shepherd
Jonesboro,GA
Summary
Customer-focused professional with a strong background in delivering high-quality service and building positive client relationships. Skilled in communication, problem-solving, and conflict resolution, with a proven ability to handle high-volume interactions while maintaining professionalism and efficiency. Committed to enhancing customer satisfaction and supporting team success in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Fast Food Crew Member
Chick-fil-A Restaurants
Stockbridge, GA
02.2023 - 03.2026
- Demonstrated proficiency in all positions including bagging food, making drinks and desserts, taking orders, and giving out orders
- Led and trained multiple employees to ensure a successful shift
- Managed opening and closing duties for the store
- Implemented restocking procedures to prepare for rushes and ensure smooth operations
- Engaged in back of house activities such as cleaning dishes, packaging food, and making lemonade in bulk
- Provided exceptional customer service and trained new team members on customer service practices
Education
High School Diploma - Architecture
Tuskegee University
Tuskegee, AL05.2030
Skills
- Customer service
- Communication skills
- Food service
- Restaurant experience
- Time management
- Guest services
- Leadership
Timeline
Fast Food Crew Member
Chick-fil-A Restaurants
02.2023 - 03.2026
High School Diploma - Architecture
Tuskegee University