Laila Sitts
Uniontown,OH
Summary
College Student looking to obtain a masters degree in applied politics. Known for high productivity and efficient task completion. Skilled in time management, organizational abilities, and problem-solving, ensuring smooth operation of academic and administrative tasks. Excel at communication, teamwork, and adaptability, contributing to supportive learning environments and effective project management.
Overview
3
3
years of professional experience
Work History
Student Assistant
University of Akron College of Business
Akron, OH
03.2024 - Current
- Assist students with general inquiries and provide guidance to help them navigate the university's resources.
- Book and manage advising appointments for students.
- Handle phone inquiries and ensure timely email responses
Title Clerk
Don Sitts Auto Sales
Cuyahoga Falls, OH
08.2023 - Current
- Verified accuracy of title documents for completeness and correctness.
- Processed applications for new titles, transfers and duplicate titles.
- Coordinated with other departments to resolve issues related to titling process.
- Handled payments from customers for taxes, registration fees.
- Entered lien information into the system when applicable.
- Assisted customers with questions about the titling process or fees associated with it.
Server
Maize Valley Market and Winery
Hartville, OH
05.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
Retail Store Lead
Victoria's Secret & PINK
North Canton, OH
11.2021 - 03.2023
- Greeted customers and answered questions about products, services, and policies.
- Assisted in training new employees on store operations and customer service techniques.
- Resolved customer complaints in a professional manner.
- Organized merchandise displays to maximize product visibility.
- Supervised staff members to ensure quality customer service was provided at all times.
- Conducted regular stock audits to identify discrepancies between physical counts and computer records.
- Analyzed daily sales reports to determine areas for improvement or expansion of product selection.
- Performed daily opening and closing duties including counting cash drawers.
Education
Bachelor of Arts - Political Science
University of Akron
Akron, OH05-2025
High School Diploma -
Green High School
Green, OH05-2021
Skills
- Administrative Skills
- Goal Setting
- Effective Communication
- Task Prioritization
- Guest Engagement
- Teamwork and Collaboration
- Relationship Building
- Customer Relations
Accomplishments
- Alpha Phi Vice President of New Member Education & Member Experience.
- Alpha Phi Director of Philanthropy.
Affiliations
- Alpha Phi Sorority Member
- College Bible Study
- Cyclebar Member
Languages
American Sign Language
Limited
Timeline
Student Assistant
University of Akron College of Business
03.2024 - Current
Title Clerk
Don Sitts Auto Sales
08.2023 - Current
Server
Maize Valley Market and Winery
05.2023 - Current
Retail Store Lead
Victoria's Secret & PINK
11.2021 - 03.2023
Bachelor of Arts - Political Science
University of Akron
High School Diploma -
Green High School
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