Laila Staal
Phoenix,AZ
Summary
Client-focused and results-driven sales professional with a strong background in high-volume revenue generation and relationship management. Proven ability to identify customer needs, communicate value effectively, and drive sales through personalized engagement. Experienced in fast-paced environments where adaptability, communication, and performance directly impact business outcomes. Seeking to transition into a client-facing sales role, with a focus on pipeline generation, lead engagement, and sales development, while contributing to overall revenue growth and team performance.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Front of House Supervisor
Snooze AM Eatery
Tempe, Arizona
08.2023 - Current
- Led front-of-house operations in a high-volume, customer-facing sales environment, ensuring consistent service quality and revenue performance
- Acted as a primary point of contact for customer concerns, resolving issues efficiently to retain business and protect brand reputation
- Supported team performance through real-time coaching and training, improving service execution and overall customer satisfaction
- Managed daily operational workflows and cash handling with accuracy and accountability
Barista
Snooze AM Eatery
Tempe, AZ
05.2023 - Current
- Delivered personalized customer interactions, identifying preferences and recommending add-ons to increase average transaction value
- Maintained speed and accuracy while handling high daily order volume in a fast-paced environment
- Consistently contributed to revenue growth through upselling and effective customer engagement
- Communicated product value clearly, adapting recommendations to customer needs and decision-making styles
Server Trainer / Server
Snooze AM Eatery
Tempe
04.2022 - Current
- Generated approximately $290,000+ in annual sales through high-volume service and strategic upselling
- Managed a section of up to 12 tables while serving 100+ guests per shift, maintaining efficiency and strong customer experience
- Built and maintained relationships with repeat customers, increasing retention and long-term value
- Trained and mentored new team members, improving onboarding efficiency and overall team performance
- Identified customer needs and consistently recommended tailored solutions to maximize spend per guest
- Handled objections and resolved concerns in real time, maintaining customer satisfaction and loyalty
Hospitality Lead
BJ's Restaurant & Culinary Dropout
Menifee, California
10.2020 - 12.2021
- Managed guest flow and optimized seating strategies to improve operational efficiency and customer experience
- Addressed customer concerns and maintained high satisfaction levels in fast-paced environments
- Supported team operations to ensure seamless service delivery
Education
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ 03.2024 - 03.2026
Skills
- Pipeline Development & Lead Engagement
- Prospecting Mindset & Opportunity Identification
- Client Relationship Management
- Revenue Growth & Strategic Upselling
- Objection Handling & Problem Resolution
- CRM & Sales Process Adaptability
- Communication & Active Listening
- Cross-Functional Collaboration
Timeline
Bachelor of Science - Business Administration
University of Phoenix
03.2024 - 03.2026
Front of House Supervisor
Snooze AM Eatery
08.2023 - Current
Barista
Snooze AM Eatery
05.2023 - Current
Server Trainer / Server
Snooze AM Eatery
04.2022 - Current
Hospitality Lead
BJ's Restaurant & Culinary Dropout
10.2020 - 12.2021