Laila Terry
New Orleans,LA
Summary
Hardworking fourth-year undergraduate student with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
5
5
years of professional experience
Work History
Research Assistant
Xavier University of Louisiana
09.2023 - Current
- Utilized an integrative behavioral, pharmacological, and biochemical approach to understand how certain food and drug rewards impact brain and behavior.
- Enhanced research accuracy by meticulously organizing and analyzing data sets.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
Team Member
Chic-Fil-A
Jefferson, Louisiana
07.2025 - 08.2025
- Rotated through various stations to meet team demands efficiently.
- Operated point-of-sale systems for streamlined customer order processing.
- Managed cash registers to accurately process customer payments.
- Resolved customer inquiries and complaints with professionalism.
Mental Health Peer Support Fellowship
Institute of Women & Ethnic Studies
09.2023 - 08.2025
- Enhanced community awareness about mental health issues through organizing educational events and teen Mental Health First Aid workshops.
- Conducted outreach efforts targeted at underserved populations, increasing accessibility of mental health services within those communities.
- Continuously expanded professional knowledge through participation in workshops, conferences, and ongoing training opportunities.
- Advocated for improved access to mental health education within the community, leading to increased funding and program availability.
Research Intern
Cincinnati Children's Hospital
05.2024 - 07.2024
- Completed research, compiled data, and assisted in timely reporting.
- Demonstrated adaptability by quickly learning new techniques as required for specific projects or tasks.
- Coordinated and managed laboratory projects and experiments.
- Participated in professional development opportunities such as workshops and seminars to stay current on industry trends and best practices.
Team Member
Chick-fil-A
05.2022 - 07.2022
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
Line Worker
Panda Express
10.2020 - 07.2021
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Ensured consistent product quality through rigorous quality control checks and adherence to company standards.
- Greeted customers entering store and responded promptly to customer needs.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
Education
Bachelor of Science - Neuroscience, Chemistry Minor, Concentration in Biology
Xavier University of Louisiana
New Orleans, LASkills
- Mentoring and leadership
- Community outreach
- Public speaking
- Team collaboration
- Problem-solving
- Microsoft Office proficiency
- Organizational multitasking
- Research and analysis
- Customer service
Timeline
Team Member
Chic-Fil-A
07.2025 - 08.2025
Research Intern
Cincinnati Children's Hospital
05.2024 - 07.2024
Research Assistant
Xavier University of Louisiana
09.2023 - Current
Mental Health Peer Support Fellowship
Institute of Women & Ethnic Studies
09.2023 - 08.2025
Team Member
Chick-fil-A
05.2022 - 07.2022
Line Worker
Panda Express
10.2020 - 07.2021
Bachelor of Science - Neuroscience, Chemistry Minor, Concentration in Biology
Xavier University of Louisiana