Summary
Overview
Work History
Education
Skills
Assessments
Certification
Timeline
Generic

Laila Vernazza

Amite,LA

Summary

Hardworking Waiter with four years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff. Possessing sharp memorization skills and outstanding team-working abilities. Looking to further my career into the medical field as a certified MA possessing the skills that will make one qualified and able to succeed such as, EHR, Medical terminology, indirect and direct patient care, monitoring of vital signs, etc..

Overview

2
2
years of professional experience

Work History

Waitress

Commodore's Pizza
Amite, LA
05.2023 - Current
  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Replenished beverages when necessary.
  • Answered questions about menu items, ingredients, and pricing.
  • Communicated daily specials to customers.
  • Bussed tables as needed during peak hours.
  • Prepared checks accurately and processed payments promptly.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Performed basic math calculations when computing bills for customers' meals.
  • Organized take-out orders efficiently according to customer requests.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Provided accurate change for cash transactions using a cash register system.
  • Demonstrated knowledge of wine selection, pairings, vintages.
  • Developed positive relationships with regular customers through friendly conversation.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
  • Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Informed customers about specials, upselling additional food and drink items.
  • Suggested additional items to customers to increase restaurant sales.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Recorded patron's meal options, identifying dietary needs or special requests to correctly transmit orders.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained new employees to perform duties.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Filled condiments and napkin containers during slack periods.
  • Set up tables in between patrons to reduce wait times.
  • Responded to ad hoc cleaning duties at end of shift.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Brought wine selections to tables with appropriate glasses and poured for customers.

Hostess/Food Runner

The Boston Restaraunt LLC
Amite, LA
07.2022 - 03.2023
  • Greeted guests warmly upon arrival, seating them promptly.
  • Verified reservations and wait times with customers.
  • Maintained a clean and organized dining area.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Provided menus to customers and answered questions regarding menu items.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Accurately recorded customer information into reservation system.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.
  • Tracked inventory of tableware, linens, condiments., ensuring adequate supply levels at all times.
  • Assisted servers in bussing tables when needed during busy periods.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Answered telephone to provide dining information and take reservations.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.

Education

Medical Assistant Certification - Medical Assisting

Delta College
Covington, LA
08-2023

High school diploma -

University View Academy
05.2023

High School Education -

Ponchatoula High School
05.2022

Skills

  • Point of Sale (POS) system operations
  • High-volume dining
  • Safe Food Handling
  • Order Management
  • Food inspection
  • Food safety understanding
  • Customer Service
  • Positive and professional
  • Reservation Management
  • Professional Appearance
  • Performance Improvement
  • Safe alcohol service
  • Quality Control
  • Effective customer upselling
  • Item promotion
  • Sales expertise
  • Serving expertise
  • Liquor, wine, and food service
  • Compliance standards
  • Regulatory Compliance
  • Greeting guests
  • Guest Relations
  • Food allergy awareness
  • Complex Problem-Solving
  • Team Building Exercises
  • Organizational Development
  • Creative Solution Development
  • Leadership Development
  • Medical Billing
  • Patient-focused care
  • HIPAA Compliance
  • Procedure Assistance
  • Data Entry
  • Inventory Management
  • Phlebotomy
  • Patient Scheduling
  • Medical Terminology
  • Indirect Patient Care
  • Patient Flow Management
  • Payment Collection
  • Needs assessments
  • OB/GYN procedures
  • Patient Relations
  • Proper sterilization techniques
  • Equipment Sterilization
  • Calm and level-headed under duress
  • Vital Sign Monitoring
  • Stocking supplies
  • Wound care and irrigation
  • Advanced anatomy knowledge
  • Valid Louisiana driver's license
  • Conflict resolution abilities
  • Hospice Care
  • Restocking lab supplies
  • Patient Assessments
  • Appointment Setting
  • Diagnostic Procedures
  • Reliable transportation
  • Understands medical procedures
  • Medical coding
  • Specimens collection and processing
  • Team management and supervision
  • Professional Bedside Manner
  • Medical Transcription
  • EKG set up and monitoring
  • Infection control procedures
  • Clinical Documentation
  • Patient skin and nail care
  • CPR
  • Medical terminology in English
  • Communicating with patient families
  • Insurance Verification
  • Medical Records Management
  • Electrocardiography (EKG)
  • Preparing specimens and samples
  • Medical Procedures
  • Quick problem solver
  • Sterile technique
  • Compassionate
  • Understanding of medical laws
  • Certified in Basic Life Support (BLS)
  • Electronic Medical Records

Assessments

  • Food service: Customer situations, Proficient, 04/01/23, Identifying and addressing customer needs in a food service setting
  • Work style: Reliability, Proficient, 05/01/23, Tendency to be reliable, dependable, and act with integrity at work

Certification

  • BlS Provider Certification

Timeline

Waitress

Commodore's Pizza
05.2023 - Current

Hostess/Food Runner

The Boston Restaraunt LLC
07.2022 - 03.2023

Medical Assistant Certification - Medical Assisting

Delta College

High school diploma -

University View Academy

High School Education -

Ponchatoula High School

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Laila Vernazza