Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lailah Leaks

East Lansing,MI

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
3
years of professional experience

Work History

Housekeeper

Hilton
East Lansing, MI
02.2024 - Current
  • Developed and implemented organizational systems to streamline workflow processes.
  • Collaborated with management to develop strategies for improving efficiency in the workplace.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces.
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
  • Emptied wastebaskets and replaced liners.
  • Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
  • Maintained cleaning equipment and materials in a safe and sanitary working condition.
  • Responded promptly to all customer complaints regarding cleanliness issues.
  • Replenished amenities such as shampoos, soaps, and lotions in hotel rooms when needed.
  • Adhered strictly to safety protocols while performing job duties.

Founder of a Nonprofit Organization

Myself
East Lansing, MI
01.2022 - Current
  • Developed and implemented a comprehensive business plan to launch the company.
  • Created and managed the company's financial budgeting, forecasting, and reporting systems.
  • Identified potential partnerships to expand the reach of the business.
  • Established policies and procedures for efficient workflow management.
  • Demonstrated proper technique for each dance move to ensure safety and accuracy.
  • Instructed students on basic steps and movements while providing feedback on their performance.
  • Developed new routines with an emphasis on creativity and expression.
  • Organized props, costumes, music and other materials needed for performances.
  • Attended rehearsals regularly to refine skills and practice with the rest of the cast.
  • Maintained physical fitness through regular exercise and strhing techniques.

Direct Care Worker and Medical Technician

Green Acres Assisted Living
Mason, MI
08.2021 - 12.2023
  • Assisted clients with daily activities, including meal preparation and medication administration.
  • Developed individual service plans in collaboration with the client, family members and other professionals.
  • Monitored client progress and reported changes in behavior or physical condition to supervisor.
  • Ensured safety of clients by monitoring environment for hazards and providing appropriate supervision when needed.
  • Maintained accurate records of all services provided to clients.
  • Participated in team meetings to discuss best practices for providing quality care.
  • Provided emotional support to clients experiencing difficult life transitions or crises.
  • Facilitated communication between clients, family members and medical staff.
  • Established trusting relationships with clients by being a reliable source of support.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Assisted physicians with medical procedures, such as injections and biopsies.
  • Monitored vital signs including temperature, pulse, respiration rate and blood pressure.
  • Administered medications under physician direction following standard operating procedures.

Education

Some College (No Degree) - Psychology And Nursing

Michigan State University
East Lansing, MI
05-2025

Skills

  • Superior communication skills
  • Team Communication
  • Hardworking and Reliable
  • Customer-Oriented
  • Health and safety compliance
  • Focused and detail-oriented
  • Physically strong
  • Great teamwork

Timeline

Housekeeper

Hilton
02.2024 - Current

Founder of a Nonprofit Organization

Myself
01.2022 - Current

Direct Care Worker and Medical Technician

Green Acres Assisted Living
08.2021 - 12.2023

Some College (No Degree) - Psychology And Nursing

Michigan State University

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Lailah Leaks