Lailah Quiett-Vowell
Topeka,KS
Summary
I'm a high-energy employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. I'm successful at keeping customer, business and staff needs balanced and operations in line with targets. I'm punctual, responsible and effective.
Overview
2
2
years of professional experience
Work History
Professional Painter
House Of Hues Painting
06.2023 - Current
- Enhanced customer satisfaction by consistently delivering high-quality painting projects on time and within budget.
- Streamlined project timelines by efficiently managing multiple painting tasks simultaneously.
- Reduced client complaints by meticulously attending to details and ensuring flawless paint application.
- Increased repeat business through exceptional customer service and swift resolution of any issues or concerns.
- Collaborated with clients to select optimal color schemes and finishes, resulting in visually appealing spaces.
- Maintained a clean and safe work environment by adhering to industry best practices and safety guidelines.
- Assisted in the preparation of accurate estimates for potential clients, contributing to increased revenue generation.
- Expertly executed surface preparation tasks such as sanding, scraping, and priming before applying paint for long-lasting results.
Barista
Urban Prairie Coffee
10.2023 - 12.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
Shift Lead
7Brew Coffee
02.2022 - 06.2023
- Improved team efficiency by implementing new scheduling and task management strategies.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Collaborated with management to develop strategies for improving overall store operations.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Implemented quality control measures to ensure consistency in product offerings across shifts at the establishment.
- Managed staff schedules effectively, resulting in reduced overtime costs without sacrificing customer experience or employee satisfaction.
- Completed store opening and closing procedures and balanced tills.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
High School Diploma -
Humboldt High School
02.2022
Skills
- Interior Design Understanding
- Advanced surface preparation
- Work Delegation
- Up-Selling
- Ordering Procedures
- Espresso Machine Operation & Maintenance
- Operations Management
- Employee Training
- Industry Expertise
- Team Leadership
Timeline
Barista
Urban Prairie Coffee
10.2023 - 12.2023
Professional Painter
House Of Hues Painting
06.2023 - Current
Shift Lead
7Brew Coffee
02.2022 - 06.2023
High School Diploma -
Humboldt High School